London Leadership Management Innovation llmi.uk
info@llmi.uk
Interpersonal Skills and Self Development · ISSD-003

Assertiveness Skills

5 daysClassroom
15Upcoming dates
5Cities
£3,850Fees from

Course overview

Why Attend

Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while aggressive behaviour damages relationships.

This LLMI course covers assertive, passive and aggressive behaviour, self-confidence, assertive communication techniques, saying no, giving and receiving feedback, handling criticism and conflict, and assertiveness in meetings. Participants practise in realistic role plays.

Course Objectives

Distinguish assertive, passive and aggressive behaviour

Build self-confidence

Use assertive communication techniques

Say no and set boundaries

Give and receive feedback constructively

Handle criticism and conflict assertively

Target Audience

Professionals at all levels

Team leaders

Administrative staff

Customer-facing staff

New managers

Anyone wanting more confidence

Course Methodology

Self-assessment

Role plays

Practical techniques

Feedback

Personal action planning

Course outline

Day 1: Understanding Assertiveness
  • Behaviour styles
  • Rights and responsibilities
  • Self-assessment
  • Barriers
  • Exercise: Style profile
Day 2: Confidence
  • Self-belief
  • Inner dialogue
  • Body language
  • Voice
  • Practice: Confident introduction
Day 3: Assertive Techniques
  • I-statements
  • Broken record
  • Fogging
  • Negotiating
  • Role play: Expressing a view
Day 4: Boundaries and Feedback
  • Saying no
  • Setting boundaries
  • Giving feedback
  • Receiving criticism
  • Role play: Saying no
Day 5: Conflict and Meetings
  • Assertiveness in conflict
  • Meetings
  • Senior stakeholders
  • Sustaining change
  • Capstone: Assertiveness plan

Dates and fees

DatesCityFee
16 - 20 Nov 2026Barcelona, Spain£3,850
7 - 11 Dec 2026Amsterdam, Netherlands£4,250
21 - 25 Dec 2026London, United Kingdom£4,200
11 - 15 Jan 2027Munich, Germany£4,250
8 - 12 Feb 2027London, United Kingdom£4,200
8 - 12 Mar 2027Amsterdam, Netherlands£4,250
12 - 16 Apr 2027Paris, France£4,500
10 - 14 May 2027Munich, Germany£4,250
14 - 18 Jun 2027London, United Kingdom£4,200
12 - 16 Jul 2027Barcelona, Spain£3,850
9 - 13 Aug 2027Amsterdam, Netherlands£4,250
13 - 17 Sep 2027London, United Kingdom£4,200
11 - 15 Oct 2027Munich, Germany£4,250
8 - 12 Nov 2027London, United Kingdom£4,200
13 - 17 Dec 2027Amsterdam, Netherlands£4,250
London Leadership Management InnovationRegister at llmi.uk/course/assertiveness-skills