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Competency-Based Interviewing
Course overview
Why Attend
Despite the various advancements in human psychology and assessment of talent and competence, such as psychometrics and multi-rater evaluation, interviews remain the most preferred method for ‘getting to know’ a candidate.
Most interviews fail to achieve their intended level of reliability due to poor pre-interview preparation, improper questioning, or the infamous reliance on first impressions and gut feelings.
This workshop is designed to mitigate all the common mistakes untrained interviewers commit when meeting with job candidates.
The workshop aims to highlight why interviews highly impact hiring decisions and what steps can be taken to increase their reliability while ensuring legally defensible levels of fairness and consistency.
Course Methodology
The workshop is experiential; a small percentage of the time is used to debunk some of the common myths related to interviewing, and the rest is dedicated to activities and exercises aimed at ‘test-driving’ the skill of competency-based interviewing.
Course Objectives
By the end of the course, participants will be able to:
- List the main types of selection interviews and when and how to use each
- Design a competency-based interview guide and use it to conduct a probing interview
- Use data collected from interviews to complete a gap analysis and decide on the most suitable candidate
Target Audience
This workshop is targeted at anyone involved in assessing candidates before hiring. It is particularly beneficial to line managers interviewing candidates for vacancies in their respective functions. The workshop is ideal for professionals in human resources, especially those working in recruitment, selection, and workforce planning.
Target Competencies
- Recruitment and shortlisting
- Interviewing
- Questioning, probing and note-taking
- Decision-making and report writing
Course outline
Day 1: The Interview as a Method of Selection
- Reliability and validity of interviews
- Problems with typical interviews: Before, during, and after
- Screening and biographical interviews
- Panel interviews: Dos and Don’ts
Day 2: Competency-Based Interviews (CBI)
- Preparing a competency-based interview guide
- Standardizing questions
- Organizing venue and material
Day 3: Conducting a CBI (Part 1)
- The structure of a CBI
- The questioning options
- The STAR funneling technique
Day 4: Conducting a CBI (Part 2)
- Disallowed questions
- Closing the interview
Day 5: Post Interview Steps
- Classifying and evaluating captured data
- Linking data with a competency guide
- The selection decision
Dates and fees
| Dates | City | Fee |
|---|---|---|
| 21 - 25 Dec 2026 | Rome, Italy | £4,250 + VAT |
| 18 - 22 Jan 2027 | Istanbul, Turkey | £2,850 + VAT |
| 15 - 19 Feb 2027 | Cape Town, South Africa | £4,250 + VAT |
| 15 - 19 Mar 2027 | Barcelona, Spain | £3,850 + VAT |
| 19 - 23 Apr 2027 | Paris, France | £4,500 + VAT |
| 17 - 21 May 2027 | Frankfurt, Germany | £3,250 + VAT |
| 21 - 25 Jun 2027 | Barcelona, Spain | £3,850 + VAT |
| 19 - 23 Jul 2027 | Geneva, Switzerland | £5,250 + VAT |
| 16 - 20 Aug 2027 | Rome, Italy | £4,250 + VAT |
| 20 - 24 Sep 2027 | Istanbul, Turkey | £2,850 + VAT |
| 18 - 22 Oct 2027 | Cape Town, South Africa | £4,250 + VAT |
| 15 - 19 Nov 2027 | Barcelona, Spain | £3,850 + VAT |
| 20 - 24 Dec 2027 | Paris, France | £4,500 + VAT |