llmi.ukinfo@llmi.uk
Certificate in Supervising Security Operations (CSSO)
Course overview
Why Attend
This course will provide security operatives, officers and managers with the fundamentals of conducting effective security operations.
It will address a wide variety of topics to enable all participants to understand and practice the skills required to carry out day-to-day security functions.
Participants will gain practical skills and techniques that can be implemented immediately back in to the workplace.
Course Methodology
This course is highly interactive and includes group discussions, case studies and syndicate work. It also includes practical exercises that allow all participants to use the knowledge they gained to demonstrate their skills in conducting effective security operations.
Course Objectives
By the end of the course, participants will be able to:
- Demonstrate and explain the skills and duties of a confident security officer
- Explain the relevant legislation/law that impacts the work of a security officer
- Explain the importance of emergency procedures within the workplace
- List the safety principles, procedures and policies, which are required within the workplace
- Apply good communication, customer care and negotiating skills
- Apply searching, patrolling and scene preservation skills
- Describe the use of access and egress control within the security officer role
Target Audience
Security officers, managers, team leaders and other individuals who require the skills and duties to perform or manage security roles within the workplace.
Target Competencies
- Conducting risk assessment
- Managing physical security
- Access control systems management
- Patrolling
- Incident management
- Conflict resolution
- Security report writing
Course outline
Day 1: Introduction to Supervising Security Operations
- Introduction
- What is Security?
- Customer Service
- The Structure of Law
Day 2: Manned Security Operations
- Roles of a Security Officer
- Crime Identification
- Arrest Procedure
- Security Report Writing
- Investigations & Evidence
Day 3: Physical Security Operations
- Patrolling
- Access & Egress Control
- Search Procedure
Day 4: Systems Security Operations & Safety and Emergency Response
- Systems Security Operations
- Technology & Systems
- Close Circuit Television (CCTV)
- Surveillance
- Safety and Emergency Response
- Health and Safety Awareness
- Risk, Threat and Vulnerability Assessments
- Principles of First Aid
- Fire Safety Awareness
- Emergency Response & Evacuation Procedures
- Incident Management
Day 5: Communication Skills and Conflict Management & Physical Intervention and Use of Force
- Communication Skills and Conflict Management
- Communication & Reporting Skills
- Introduction to Conflict management
- Preventing Conflict
- Managing Conflict
- Learning from Conflict
- Physical Intervention and Use of Force
- Introduction to Physical Intervention
- Use of Force and the Law
- Disengagement Skills
- Escorting and Guiding Skills
Dates and fees
| Dates | City | Fee |
|---|---|---|
| 14 - 18 Dec 2026 | Frankfurt, Germany | £3,250 + VAT |
| 18 - 22 Jan 2027 | Kuala Lumpur, Malaysia | £2,250 + VAT |
| 15 - 19 Feb 2027 | Barcelona, Spain | £3,850 + VAT |
| 15 - 19 Mar 2027 | Geneva, Switzerland | £5,250 + VAT |
| 19 - 23 Apr 2027 | Munich, Germany | £4,250 + VAT |
| 17 - 21 May 2027 | Barcelona, Spain | £3,850 + VAT |
| 21 - 25 Jun 2027 | Paris, France | £4,500 + VAT |
| 19 - 23 Jul 2027 | Frankfurt, Germany | £3,250 + VAT |
| 16 - 20 Aug 2027 | Kuala Lumpur, Malaysia | £2,250 + VAT |
| 20 - 24 Sep 2027 | Barcelona, Spain | £3,850 + VAT |
| 18 - 22 Oct 2027 | Cape Town, South Africa | £2,840 + VAT |
| 15 - 19 Nov 2027 | Munich, Germany | £4,250 + VAT |
| 20 - 24 Dec 2027 | Barcelona, Spain | £3,850 + VAT |