London Leadership Management Innovation llmi.uk
info@llmi.uk
Communication and Writing Skills · CWS-018

Effective Email Communication

5 daysClassroom
13Upcoming dates
7Cities
£2,250Fees from

Course overview

Why Attend

Email remains the main channel for business communication, yet poorly written emails cause confusion, delays and conflict. Clear, efficient emails improve productivity and relationships.

This LLMI course covers email purpose and audience, subject lines, structure, concise writing, tone, requests and actions, difficult emails, email etiquette, managing inbox overload and when not to use email. Participants rewrite their own emails.

Course Objectives

Write clear subject lines and structures

Write concise, actionable emails

Use appropriate tone

Handle difficult and sensitive emails

Apply email etiquette

Manage email efficiently

Target Audience

All professionals

Managers

Administrative staff

Customer service staff

Project coordinators

Sales staff

Course Methodology

Writing exercises

Email rewrites

Role plays

Feedback

Templates

Course outline

Day 1: Email Purpose
  • Purpose and audience
  • When to email
  • Subject lines
  • Structure
  • Exercise: Email critique
Day 2: Clear Writing
  • Conciseness
  • Plain language
  • Requests and deadlines
  • Formatting
  • Workshop: Rewriting emails
Day 3: Tone
  • Professional tone
  • Politeness
  • Cultural considerations
  • Emotion
  • Exercise: Tone adjustment
Day 4: Difficult Emails
  • Bad news
  • Complaints
  • Saying no
  • Escalation
  • Role play: Difficult email exchange
Day 5: Efficiency
  • Inbox management
  • Etiquette
  • Alternatives to email
  • Templates
  • Capstone: Email improvement plan

Dates and fees

DatesCityFee
14 - 18 Dec 2026Amsterdam, Netherlands£4,250
18 - 22 Jan 2027Frankfurt, Germany£3,250
15 - 19 Feb 2027Rome, Italy£4,250
15 - 19 Mar 2027Kuala Lumpur, Malaysia£2,250
19 - 23 Apr 2027Barcelona, Spain£3,850
17 - 21 May 2027London, United Kingdom£4,200
21 - 25 Jun 2027Munich, Germany£4,250
19 - 23 Jul 2027Amsterdam, Netherlands£4,250
16 - 20 Aug 2027Frankfurt, Germany£3,250
20 - 24 Sep 2027Rome, Italy£4,250
18 - 22 Oct 2027Kuala Lumpur, Malaysia£2,250
15 - 19 Nov 2027Barcelona, Spain£3,850
20 - 24 Dec 2027London, United Kingdom£4,200
London Leadership Management InnovationRegister at llmi.uk/course/effective-email-communication