Where is this course held?

Upcoming sessions run in Barcelona, Amsterdam, Paris, Munich, Rome, Kuala Lumpur.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Advanced Quality Excellence and Facilities Management (QP-005) Training Course

Q: How long is the Advanced Quality Excellence and Facilities Management course?

The course runs over 5 days of classroom training, usually Monday to Friday.

Q: When is the next Advanced Quality Excellence and Facilities Management course?

The next public date is 16 - 20 Nov 2026 in Barcelona. There are 17 upcoming dates in total.

Q: Can I take Advanced Quality Excellence and Facilities Management online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

Course overview

Why Attend

Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, and cost-effective facilities. Achieving operational excellence requires more than basic quality control—it demands an integrated approach that combines quality management systems with strategic facilities management.

This course equips participants with advanced tools, frameworks, and best practices to enhance quality performance, optimize facility operations, and drive continuous improvement across the organization.

Course Methodology

This program is delivered through a practical and interactive approach:

Real-world case studies and industry examples
Group discussions and problem-solving exercises
Practical application of quality and FM frameworks
Scenario-based learning and simulations
Tools and templates for workplace implementation

Course Objectives

By the end of this course, participants will be able to:

Understand advanced principles of quality excellence and facilities management
Apply integrated quality management systems in operations
Improve facility performance, efficiency, and service delivery
Identify and eliminate process inefficiencies
Implement continuous improvement methodologies
Align facilities management with organizational strategy

Target Audience

This course is suitable for:

Facilities Managers and Coordinators
Quality Assurance and Quality Control Professionals
Operations and Maintenance Managers
Engineering and Technical Staff
Administrative and Support Services Managers
Professionals responsible for building, infrastructure, and service quality

Target Competencies

Participants will develop competencies in:

Quality management systems and frameworks
Facilities operations and performance optimization
Process improvement and efficiency enhancement
Risk and compliance in facilities management
Service quality measurement and benchmarking
Strategic planning for facility operations

Course outline

1Day 1: Foundations of Quality Excellence and Facilities Management
- Introduction to quality excellence principles
- Overview of modern facilities management
- Relationship between quality and operational performance
- Key quality frameworks (ISO concepts overview)
- Facilities lifecycle management
- Identifying performance gaps in operations
2Day 2: Quality Management Systems and Process Improvement
- Quality management system fundamentals
- Process mapping and workflow analysis
- Identifying inefficiencies and waste
- Introduction to continuous improvement (PDCA cycle)
- Root cause analysis techniques
- Practical improvement exercises
3Day 3: Facilities Operations and Performance Management
- Core functions of facilities management
- Maintenance strategies (preventive vs corrective)
- Asset management and lifecycle planning
- Space utilization and efficiency optimization
- Service delivery standards and KPIs
- Case study: facility performance optimization
4Day 4: Advanced Quality Tools and Risk Management
- Quality measurement and performance indicators
- Introduction to Lean and Six Sigma principles (conceptual)
- Risk management in facilities operations
- Compliance, safety, and regulatory considerations
- Auditing and inspection frameworks
- Practical application of quality tools
5Day 5: Strategic Facilities Management and Continuous Excellence
- Aligning facilities management with organizational strategy
- Cost optimization and resource management
- Technology and digital tools in FM
- Sustainability and environmental considerations
- Building a culture of continuous improvement
- Final case study and action planning

Schedule

Dates and fees

17 upcoming dates in 6 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£2,800per delegate2+ people: £2,240 each

7DEC 7 - 11 Dec 2026Mon to Fri · 5 days

ParisFrance · Classroom

£3,250per delegate2+ people: £2,600 each

14DEC 14 - 18 Dec 2026Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

21DEC 21 - 25 Dec 2026Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

January 2027

18JAN 18 - 22 Jan 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

February 2027

15FEB 15 - 19 Feb 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

March 2027

15MAR 15 - 19 Mar 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

April 2027

19APR 19 - 23 Apr 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

May 2027

17MAY 17 - 21 May 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

June 2027

21JUN 21 - 25 Jun 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

July 2027

19JUL 19 - 23 Jul 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

August 2027

16AUG 16 - 20 Aug 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

September 2027

20SEP 20 - 24 Sep 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

October 2027

18OCT 18 - 22 Oct 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

November 2027

15NOV 15 - 19 Nov 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

December 2027

20DEC 20 - 24 Dec 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere