Terms and conditions

These terms apply to bookings for public courses run by London Leadership Management Innovation ("LLMI"). In-house programmes are covered by the proposal agreed with each client.

1. Bookings

A registration submitted through this website is a request for a place. A booking is confirmed only when LLMI sends written confirmation. Places are allocated in the order confirmed bookings are received.

2. Fees and payment

Course fees are shown per delegate and exclude VAT where applicable. Fees cover tuition and course materials. Travel, accommodation and visa costs are not included unless agreed in writing. Invoices are payable before the course start date.

3. Substitutions and cancellations

You may send a substitute delegate at any time at no extra cost. Cancellations must be made in writing. LLMI will confirm any refund or credit that applies when the cancellation is received.

4. Changes by LLMI

LLMI may change a venue within the same city, a facilitator, or the order of course content. If a course has to be postponed or cancelled, we will offer an alternative date or a full refund of fees paid to LLMI.

5. Certificates

Certificates of completion are issued to delegates who attend the full course.

6. Liability

LLMI is not liable for indirect losses, or for travel or accommodation costs incurred by delegates, except where the law does not allow this to be excluded.

7. Law

These terms are governed by the laws of England and Wales.

Questions about these terms: info@llmi.uk.