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Quality and Productivity · QP-005
Advanced Quality Excellence and Facilities Management
Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, and cost-effective facilities. Achieving operational…
- Duration5 days
- Next date16 - 20 Nov 2026
- Cities6 cities
- Fee from£2,250
Course overview
Why Attend
Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, and cost-effective facilities. Achieving operational excellence requires more than basic quality control—it demands an integrated approach that combines quality management systems with strategic facilities management.
This course equips participants with advanced tools, frameworks, and best practices to enhance quality performance, optimize facility operations, and drive continuous improvement across the organization.
Course Methodology
This program is delivered through a practical and interactive approach:
- Real-world case studies and industry examples
- Group discussions and problem-solving exercises
- Practical application of quality and FM frameworks
- Scenario-based learning and simulations
- Tools and templates for workplace implementation
Course Objectives
By the end of this course, participants will be able to:
- Understand advanced principles of quality excellence and facilities management
- Apply integrated quality management systems in operations
- Improve facility performance, efficiency, and service delivery
- Identify and eliminate process inefficiencies
- Implement continuous improvement methodologies
- Align facilities management with organizational strategy
Target Audience
This course is suitable for:
- Facilities Managers and Coordinators
- Quality Assurance and Quality Control Professionals
- Operations and Maintenance Managers
- Engineering and Technical Staff
- Administrative and Support Services Managers
- Professionals responsible for building, infrastructure, and service quality
Target Competencies
Participants will develop competencies in:
- Quality management systems and frameworks
- Facilities operations and performance optimization
- Process improvement and efficiency enhancement
- Risk and compliance in facilities management
- Service quality measurement and benchmarking
- Strategic planning for facility operations
Course outline
-
1Day 1: Foundations of Quality Excellence and Facilities Management
- Introduction to quality excellence principles
- Overview of modern facilities management
- Relationship between quality and operational performance
- Key quality frameworks (ISO concepts overview)
- Facilities lifecycle management
- Identifying performance gaps in operations
-
2Day 2: Quality Management Systems and Process Improvement
- Quality management system fundamentals
- Process mapping and workflow analysis
- Identifying inefficiencies and waste
- Introduction to continuous improvement (PDCA cycle)
- Root cause analysis techniques
- Practical improvement exercises
-
3Day 3: Facilities Operations and Performance Management
- Core functions of facilities management
- Maintenance strategies (preventive vs corrective)
- Asset management and lifecycle planning
- Space utilization and efficiency optimization
- Service delivery standards and KPIs
- Case study: facility performance optimization
-
4Day 4: Advanced Quality Tools and Risk Management
- Quality measurement and performance indicators
- Introduction to Lean and Six Sigma principles (conceptual)
- Risk management in facilities operations
- Compliance, safety, and regulatory considerations
- Auditing and inspection frameworks
- Practical application of quality tools
-
5Day 5: Strategic Facilities Management and Continuous Excellence
- Aligning facilities management with organizational strategy
- Cost optimization and resource management
- Technology and digital tools in FM
- Sustainability and environmental considerations
- Building a culture of continuous improvement
- Final case study and action planning
Dates and fees
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