Business Continuity Coordinator Practitioner Programme

Course overview

Course outline

1. 1Day One: Foundations of Business Continuity

   • Why business continuity matters to every department
   • Key terms and concepts in continuity management
   • The continuity management life cycle in practice
   • International standards and good practice in overview
   • Role and responsibilities of the continuity coordinator
   • Working with the central continuity team
   • Self-assessment of departmental readiness
2. 2Day Two: Impact Analysis and Risk Assessment

   • Identifying the department's key activities
   • Assessing impacts of disruption over time
   • Recording recovery time objectives and minimum service levels
   • Identifying people, technology, premises and supplier dependencies
   • Identifying local risks and single points of failure
   • Validating information with managers
   • Exercise: mini impact analysis for a department
3. 3Day Three: Writing Departmental Plans

   • Structure of an effective departmental continuity plan
   • Writing clear action checklists and procedures
   • Contact lists, call trees and escalation routes
   • Workarounds and alternative ways of working
   • Resource requirements and recovery locations
   • Keeping plans short, current and accessible
   • Workshop: drafting a departmental continuity plan
4. 4Day Four: Awareness, Training and Exercises

   • Raising continuity awareness among colleagues
   • Induction and refresher training for staff
   • Taking part in discussion-based exercises
   • Supporting call tree and relocation tests
   • Recording exercise lessons and actions
   • Updating plans after exercises
   • Tabletop exercise: a building access loss scenario
5. 5Day Five: Response, Recovery and Maintenance

   • The coordinator's role during a real disruption
   • Reporting incidents and escalating to the crisis team
   • Coordinating local recovery and communication
   • Post-incident reviews and lessons learned
   • Annual plan review and maintenance cycle
   • Supporting audits and programme reporting
   • Personal action plan for the coordinator role