Business Continuity Management & IT Disaster Recovery

Course overview

Course outline

1. 1Day 1: Business Continuity Management Foundations

   • Understanding the principles, objectives, and lifecycle of Business Continuity Management
   • Reviewing the requirements and best practices of ISO 22301 for Business Continuity Management Systems
   • Establishing business continuity policies, governance structures, and program management frameworks
   • Embedding business continuity into organizational culture and business processes
   • Conducting Business Impact Analysis (BIA) to identify critical business activities and dependencies
   • Determining maximum tolerable downtime and business recovery priorities
   • Practical workshop: Performing Business Impact Analysis and organizational risk assessment
2. 2Day 2: Business Continuity Strategy Development

   • Developing recovery strategies for critical business functions and supporting technologies
   • Establishing Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs)
   • Evaluating worst-case disruption scenarios and organizational response options
   • Selecting business continuity solutions based on operational, technical, and financial considerations
   • Planning backup facilities, critical resources, and recovery capabilities
   • Establishing Business Continuity and Disaster Recovery governance teams and responsibilities
   • Practical workshop: Developing organizational continuity and recovery strategies
3. 3Day 3: Crisis Management and Organizational Response

   • Understanding crisis management principles and organizational command structures
   • Establishing incident management teams and defining roles and responsibilities
   • Implementing incident command frameworks for coordinated emergency response
   • Managing emergency operations centers and decision-making processes
   • Developing communication strategies for employees, customers, regulators, media, and stakeholders
   • Strengthening organizational resilience through crisis management exercises and scenario planning
   • Practical case study: Managing a major organizational disruption from initial response through recovery
4. 4Day 4: IT Disaster Recovery and Technology Resilience

   • Understanding the relationship between Business Continuity Management and IT Disaster Recovery
   • Identifying disaster declaration criteria and recovery activation procedures
   • Prioritizing life safety, emergency response, and operational recovery activities
   • Developing IT recovery strategies for systems, networks, communications, and critical infrastructure
   • Evaluating disaster recovery technologies including backup, replication, cloud recovery, and redundancy
   • Managing cybersecurity incidents, ransomware attacks, and technology disruptions within BCM frameworks
   • Practical workshop: Developing IT disaster recovery strategies for critical business systems
5. 5Day 5: Business Continuity Validation, Testing, and Continuous Improvement

   • Maintaining and governing Business Continuity and Disaster Recovery programs
   • Conducting internal reviews, audits, and performance evaluations of continuity arrangements
   • Designing and managing business continuity exercises, simulations, and recovery testing
   • Evaluating exercise results, identifying improvement opportunities, and updating continuity plans
   • Developing organizational awareness, competency, and business continuity training programs
   • Building a culture of resilience through continuous improvement and governance
   • Final workshop: Developing a comprehensive Business Continuity and IT Disaster Recovery improvement roadmap, course review, and action planning