How long is the Business Process Design for Strategic Management course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Business Process Design for Strategic Management course?

The next public date is 16 - 20 Nov 2026 in Munich. There are 16 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Munich, Amsterdam, London, Istanbul, Frankfurt, Barcelona, Kuala Lumpur.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Business Process Design for Strategic Management (LM-021) Training Course

Q: Can I take Business Process Design for Strategic Management online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

Course overview

Why Attend
Organizations need flexible and efficient processes that support strategy, innovation, and rapid response to change. Traditional work designs often create delays, silos, and limited accountability. Modern process design focuses on agility, problem-solving, and people-centered execution. This course provides participants with practical tools to redesign business processes, solve operational problems systematically, and build visual systems that improve performance.

Course Methodology
This course uses an interactive and practical approach through presentations, case studies, workshops, group discussions, practical modelling exercises, problem-solving activities, and real workplace examples.

Course Objectives

Understand modern principles of strategic process design
Apply dynamic work design methods in agile environments
Develop clear problem statements for improvement initiatives
Use structured problem-solving techniques effectively
Design human-centered workflows and operating models
Apply visual management tools to improve execution
Increase alignment between operations and strategy
Build sustainable continuous improvement practices

Target Audience

Operations Managers
Business Analysts
Process Improvement Professionals
Strategy Managers
Project Managers
Quality Professionals
Anyone responsible for organizational efficiency and redesign

Target Competencies

Process Design
Strategic Thinking
Problem Solving
Continuous Improvement
Visual Management
Change Management
Team Collaboration
Operational Excellence

Course outline

1Day 1: Dynamic Work Design for Modern Organisations
- Meaning of dynamic work design and its business value
- Why organizations need agile and adaptive work systems
- Aligning activities with strategic intent
- Connecting teams through triggers, controls, and accountability
- Structuring work for creativity and problem-solving
- Managing challenge levels for high performance
- Group discussion: benefits and barriers of dynamic work design
2Day 2: Developing Effective Problem Statements
- Why problem statements are critical for strategic decisions
- Elements of strong problem statements
- Defining impact, scope, and measurable gaps
- Writing neutral and evidence-based statements
- Step-by-step method for building clear problem definitions
- Examples from successful organizations
- Activity: Create a problem statement for a process issue
3Day 3: Structured Problem Solving for Process Improvement
- Role of structured problem solving in work design
- Defining problems and generating solutions
- Evaluating options and selecting best actions
- Implementation planning and monitoring progress
- Building formal problem-solving documentation
- Root cause tools: Pareto, 5 Whys, Fishbone, Scatter Plot
- Introduction to FMEA and Fault Tree Analysis
- Group exercise: Solve a selected business problem
4Day 4: Human-Centred Work Design
- Designing work around people and performance needs
- Principles of employee-focused process design
- Customising workflows for different teams and environments
- Balancing efficiency, wellbeing, and engagement
- Case study: successful human-centred redesign
- Activity: Propose improvements using dynamic design principles
5Day 5: Visual Management for Strategic Execution
- Importance of visual management in process control
- Kanban boards and workflow visibility tools
- Andon systems for alerts and response
- Visual boards, dashboards, and information displays
- Best practices for effective visual communication
- Activity: Design a visual management board
- Final presentations and key learning summary

Schedule

Dates and fees

16 upcoming dates in 7 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,200per delegate2+ people: £3,360 each

14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

21DEC 21 - 25 Dec 2026Mon to Fri · 5 days

IstanbulTurkey · Classroom

£3,850per delegate2+ people: £3,080 each

January 2027

4JAN 4 - 8 Jan 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

February 2027

1FEB 1 - 5 Feb 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

March 2027

1MAR 1 - 5 Mar 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

April 2027

5APR 5 - 9 Apr 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

May 2027

3MAY 3 - 7 May 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

June 2027

7JUN 7 - 11 Jun 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

July 2027

5JUL 5 - 9 Jul 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

August 2027

2AUG 2 - 6 Aug 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

September 2027

6SEP 6 - 10 Sep 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

October 2027

4OCT 4 - 8 Oct 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

November 2027

1NOV 1 - 5 Nov 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

December 2027

6DEC 6 - 10 Dec 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere