How long is the Business Process Improvement & Process Mapping course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Business Process Improvement & Process Mapping course?

The next public date is 16 - 20 Nov 2026 in Barcelona. There are 16 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Munich, Kuala Lumpur, Amsterdam, London, Madrid, Istanbul, Paris.

Can I take Business Process Improvement & Process Mapping online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Business Process Improvement & Process Mapping (LM-022) Training Course

Course overview

Why Attend
Efficient business processes are essential for reducing costs, improving service quality, increasing speed, and achieving strategic objectives. Organizations that understand and continuously improve their workflows gain stronger performance and better customer outcomes. This course provides participants with practical tools to map processes, identify waste, analyze root causes, redesign workflows, and measure improvement results effectively.

Course Methodology
This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, mapping exercises, problem-solving activities, and real workplace examples.

Course Objectives

Understand core business process concepts and structures
Apply process mapping methods to visualize workflows
Identify inefficiencies, waste, and bottlenecks
Use Lean and continuous improvement techniques
Apply re-engineering methods for major redesign initiatives
Assess process effectiveness and operational risks
Develop KPIs to monitor process performance
Build sustainable improvement plans aligned with business goals

Target Audience

Business Analysts
Operations Managers
Process Improvement Professionals
Quality Specialists
Project Managers
Team Leaders
Anyone involved in workflow redesign and operational excellence

Target Competencies

Process Improvement
Process Mapping
Lean Management
Root Cause Analysis
KPI Development
Problem Solving
Operational Excellence
Strategic Thinking

Course outline

1Day 1: Business Process Concepts and Foundations
- Meaning and purpose of business processes
- Core process elements and characteristics
- Different categories of business processes
- Introduction to process mapping and business value
- Features of an effective process map
- Process efficiency versus process effectiveness
- Importance of stakeholder analysis in process design
2Day 2: Fundamentals of the Process Approach
- Definition and benefits of the process approach
- Reducing cycle time, delays, and defects
- Using PDCA for continuous improvement
- Identifying improvement opportunities systematically
- Understanding non-value-added activities
- Applying Lean principles to remove waste
- Eight wastes in Lean operations
3Day 3: Re-Engineering Methodology
- Meaning and value of business process re-engineering
- When re-engineering is necessary
- Core principles of process redesign
- Stages of re-engineering initiatives
- Simplification techniques in process redesign
- Conducting value-added analysis
- Identifying gaps, disconnects, and duplication
4Day 4: Process Mapping and Assessment Tools
- Gathering information for process mapping
- Common process mapping symbols and notation
- Understanding process hierarchy structures
- Tools: flowcharts, spaghetti diagrams, swimlane maps
- SIPOC, value stream maps, IDEF0, turtle diagrams
- Measuring process efficiency and effectiveness
- Applying FMEA and root cause analysis techniques
5Day 5: Process Improvement and Measurement
- Best practices for diagnosing process issues
- Streamlining tools for faster workflows
- Problem-solving methods for process improvement
- Importance of measuring process performance
- Designing KPIs for operational control
- Mapping future-state improvements
- Benchmarking and balanced scorecards in improvement programs

Schedule

Dates and fees

16 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

BarcelonaSpain · Classroom

£4,200per delegate2+ people: £3,360 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

14DEC 14 - 18 Dec 2026Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

21DEC 21 - 25 Dec 2026Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,200per delegate2+ people: £3,360 each

January 2027

4JAN 4 - 8 Jan 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

February 2027

1FEB 1 - 5 Feb 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

March 2027

1MAR 1 - 5 Mar 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

April 2027

5APR 5 - 9 Apr 2027Mon to Fri · 5 days

MadridSpain · Classroom

£4,250per delegate2+ people: £3,400 each

May 2027

3MAY 3 - 7 May 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

June 2027

7JUN 7 - 11 Jun 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

July 2027

5JUL 5 - 9 Jul 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

August 2027

2AUG 2 - 6 Aug 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

September 2027

6SEP 6 - 10 Sep 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

October 2027

4OCT 4 - 8 Oct 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

November 2027

1NOV 1 - 5 Nov 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

December 2027

6DEC 6 - 10 Dec 2027Mon to Fri · 5 days

ParisFrance · Classroom

£3,250per delegate2+ people: £2,600 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere