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Professional training course

Certified Crisis Management Professional (CCMP)

This course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective Crisis Command, Control…

  • 5 daysClassroom
  • 13Upcoming dates
  • 8Cities
  • £2,840Fees from
View dates & register Get quotation Download PDF
Certified Crisis Management Professional (CCMP)
Next classroom session Barcelona 21 - 25 Dec 2026 · £3,850 Also available Amsterdam 18 - 22 Jan 2027 · £4,250

Course overview

Why Attend

This course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective Crisis Command, Control, Communications & Intelligence (C3i) implementation and stakeholder response.

This is a practical course that provides participants with a framework that is aligned with the British Standards Institute (BSI) BS 11200, coherence with NCEMA 7000 and ISO 22301 and international requirements. It includes specific templates for Crisis Management that participants will be able to take away to use in their own organizations.

It incorporates elements that bring Crisis Management to life; and the course identifies how to analyze complex incidents in order to deliver effective solutions through best-in-class processes and procedures for building an operational response.

For anyone who wants to gain a greater understanding of Crisis Management, and wants to be challenged by realistic scenarios, this is an opportunity not to miss.

Course Methodology

This course will be highly interactive and include group discussions, videos, case studies and syndicate work.

Participants will be involved in scenario based Crisis Management development exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days.

Course Objectives

By the end of the course, participants will be able to:

  • Understand Crisis Management and its preferred framework for the private and public sectors
  • Understand escalation of incident to crisis to disaster
  • Understand Civil Defence responsibilities
  • Apply effective crisis management tools and techniques for when an organization is under pressure
  • Develop an effective stakeholder management plan for use in a crisis
  • Identify measures that would improve their organizations' crisis management capabilities
Target Audience

This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course.

Target Competencies
  • Crisis Management
  • Business Continuity Management
  • Risk Management
  • Contingency Planning
  • Internal & External Audit


Course outline

  1. 1Day 1: Crisis Management Overview & Threat Scenarios
    • Crisis Management Overview
    • Define Crisis Management
    • Crisis Management framework
    • The Crisis Management relationship and dependency on other standards (e.g. Business Continuity, Risk Management and Emergency Management)
    • Exactly what is a crisis?
    • Making the distinction between an incident, a crisis and a catastrophe
    • Threat Scenarios
    • What is a threat scenario?
    • Deciding which threat scenarios to plan for
    • National Risk Registers, associated legislation and civil emergency responses
    • Methods for controlling risk
    • The Cyber Threat (identified as the number one threat on the Business Continuity Institute Threat Horizon survey)
  2. 2Day 2: Crisis Management Core Concepts
    • Brand, image and reputation
    • The phases of a crisis
    • Understanding the cause of a crisis
    • Twelve steps to help an organisation through a crisis
    • The implications of the nature of a crisis
    • Recovering from a crisis
  3. 3Day 3: Avoiding the Avoidable & Crisis Management Team
    • Avoiding the Avoidable
    • A few precautions can make all the difference
    • Protecting your most important assets
    • Crisis Management Team
    • Leadership – The profile of a good Crisis Management leader
    • Crisis Management Team structure
    • When the leader is the problem
    • Succession Planning – the Crisis Management Team and beyond
    • Strategies, structures and command
    • Managing crisis generated stress
    • Crisis Management and Communication
  4. 4Day 4: Preparing your communication and media response plan & The Paradox that is Social Media
    • Preparing your communication and media response plan
    • Internal communications
    • External communications
    • Mobilising your crisis teams
    • Stakeholder management
    • What to say and what to avoid saying
    • The Paradox that is Social Media
    • Social Media overview
    • Has Crisis Management become a spectator sport?
    • Monitoring social media
    • Can social media cause a crisis?
    • Could a serious civil emergency saturate social media?
  5. 5Day 5: Training and Exercising & Managing a Crisis in a Parallel Universe
    • Training and Exercising
    • Why validate your Crisis Management plan
    • Learning to walk before you try to run
    • Creating a training and exercising programme
    • Planning an exercise
    • Lessons learned
    • Managing a Crisis in a Parallel Universe
    • Crisis Management case study
    • Crisis Management role play scenario

Schedule

Dates and fees

13 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted.

All dates as PDF
December 2026
21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysNext session
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
France flag ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
Register

Questions

Frequently asked questions

How long is the Certified Crisis Management Professional (CCMP) course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Certified Crisis Management Professional (CCMP) course?

The next public date is 21 - 25 Dec 2026 in Barcelona. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Amsterdam, Geneva, Istanbul, Vienna, Paris, Frankfurt, Cape Town.

How much does the course cost?

Fees start from £2,840 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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