7DEC
7 - 11 Dec 2026Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
Professional training course · CWS-031
Communicating Change to Employees
Restructures, new systems, mergers, relocations, policy changes and new strategies all depend on employees understanding and accepting what is changing and why. Poor…
- 5 daysClassroom
- 49Upcoming dates
- 12Cities
- £2,250Fees from
Course overview
Introduction
Restructures, new systems, mergers, relocations, policy changes and new strategies all depend on employees understanding and accepting what is changing and why. Poor change communication breeds rumour, anxiety and resistance, while thoughtful, honest and timely communication builds understanding and commitment even when the news is difficult.
This Communicating Change to Employees training course gives participants a practical framework for planning and delivering communication throughout a change programme. Participants learn how people respond to change, how to analyse stakeholders, craft a compelling change narrative, sequence messages, equip line managers, handle difficult questions and use feedback to adjust the approach.
The course combines change management principles with hands-on message writing and delivery practice.
Course Objectives
By the end of this training course, participants will be able to:
- Explain how people experience and respond to organisational change
- Analyse stakeholders and their likely concerns
- Develop a clear and compelling change narrative
- Plan the sequence, timing and channels of change communication
- Write announcements and messages for difficult news
- Equip line managers to cascade and discuss change
- Handle questions, concerns and resistance openly
- Use feedback and measurement to adjust communication
Target Audience
This training course is suitable for a wide range of professionals, including:
- Change managers and project managers
- Internal communications professionals
- HR business partners
- Senior leaders sponsoring change
- Line managers leading teams through change
- Transformation and programme office staff
Training Methodology
The course uses a running change case study. Participants analyse stakeholders, draft a change narrative and communication plan, write announcements, prepare manager briefing packs and practise handling difficult questions in role plays. Feedback helps refine both written and spoken communication.
Target Competencies
- Change impact understanding
- Stakeholder analysis
- Change narrative development
- Communication planning
- Manager enablement
- Handling resistance
Course outline
-
1Day One: People and Change
- Why change communication so often goes wrong
- How people react emotionally to change
- The change curve and its implications for communication
- Trust, transparency and the role of leaders
- Lessons from well and poorly communicated changes
- Assessing the impact of change on different groups
- Exercise: mapping reactions to a proposed change
-
2Day Two: Stakeholders and the Change Story
- Identifying stakeholder groups and their concerns
- Answering the questions employees will ask
- Building a change narrative: why, what, how and when
- Being honest about what is not yet known
- Key messages and supporting proof points
- Testing messages with representative employees
- Workshop: drafting a change narrative
-
3Day Three: Planning Change Communication
- Sequencing communication through the change life cycle
- Choosing channels for announcements and dialogue
- Coordinating timing with legal and HR processes
- Communicating difficult news such as redundancies
- Avoiding leaks and managing confidentiality
- Building a detailed communication plan
- Workshop: building a change communication plan
-
4Day Four: Line Managers and Two-Way Dialogue
- Why line managers are the most trusted source
- Preparing manager briefing packs and talking points
- Frequently asked questions and answer guides
- Running team briefings and listening sessions
- Handling tough questions and emotional responses
- Escalating concerns and closing the feedback loop
- Role play: a team briefing on difficult news
-
5Day Five: Sustaining and Measuring Communication
- Keeping momentum after the initial announcement
- Celebrating progress and sharing success stories
- Measuring understanding, sentiment and adoption
- Adjusting messages in response to feedback
- Communicating when change plans change
- Lessons learned for future change programmes
- Personal action plan for change communication
Schedule
Dates and fees
49 upcoming dates in 12 cities. Fees are per delegate; bring colleagues and every seat is discounted.
December 2026
LondonUnited Kingdom · Classroom
14DEC
14 - 18 Dec 2026Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
21DEC
21 - 25 Dec 2026Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
January 2027
4JAN
4 - 8 Jan 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
11JAN
11 - 15 Jan 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
18JAN
18 - 22 Jan 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
25JAN
25 - 29 Jan 2027Mon to Fri · 5 days
Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
February 2027
1FEB
1 - 5 Feb 2027Mon to Fri · 5 days
DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
8FEB
8 - 12 Feb 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
15FEB
15 - 19 Feb 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
22FEB
22 - 26 Feb 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
March 2027
1MAR
1 - 5 Mar 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
8MAR
8 - 12 Mar 2027Mon to Fri · 5 days
GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
15MAR
15 - 19 Mar 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
22MAR
22 - 26 Mar 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
April 2027
5APR
5 - 9 Apr 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
12APR
12 - 16 Apr 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
19APR
19 - 23 Apr 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
26APR
26 - 30 Apr 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
May 2027
3MAY
3 - 7 May 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
10MAY
10 - 14 May 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
17MAY
17 - 21 May 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
24MAY
24 - 28 May 2027Mon to Fri · 5 days
Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
June 2027
7JUN
7 - 11 Jun 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
14JUN
14 - 18 Jun 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
21JUN
21 - 25 Jun 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
July 2027
5JUL
5 - 9 Jul 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
12JUL
12 - 16 Jul 2027Mon to Fri · 5 days
MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
19JUL
19 - 23 Jul 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
26JUL
26 - 30 Jul 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
August 2027
2AUG
2 - 6 Aug 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
9AUG
9 - 13 Aug 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
16AUG
16 - 20 Aug 2027Mon to Fri · 5 days
ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
23AUG
23 - 27 Aug 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
September 2027
6SEP
6 - 10 Sep 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
13SEP
13 - 17 Sep 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
20SEP
20 - 24 Sep 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
October 2027
4OCT
4 - 8 Oct 2027Mon to Fri · 5 days
ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
11OCT
11 - 15 Oct 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
18OCT
18 - 22 Oct 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
25OCT
25 - 29 Oct 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
November 2027
1NOV
1 - 5 Nov 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
8NOV
8 - 12 Nov 2027Mon to Fri · 5 days
AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
15NOV
15 - 19 Nov 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
22NOV
22 - 26 Nov 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
December 2027
6DEC
6 - 10 Dec 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
13DEC
13 - 17 Dec 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
20DEC
20 - 24 Dec 2027Mon to Fri · 5 days
Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
27DEC
27 - 31 Dec 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
No dates in this city right now. Request a quotation and we will suggest the nearest date.
Questions
Frequently asked questions
How long is the Communicating Change to Employees course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Communicating Change to Employees course?
The next public date is 7 - 11 Dec 2026 in London. There are 49 upcoming dates in total.
Where is this course held?
Upcoming sessions run in London, Barcelona, Frankfurt, Cape Town, Dubai, Geneva, Istanbul, Kuala Lumpur, Munich, Paris, Vienna, Amsterdam.
How much does the course cost?
Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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