7DEC
7 - 11 Dec 2026Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Professional training course · AF-058
Credit Control and Collections Management
Sales only create value when customers pay. Weak credit control ties up cash in overdue receivables, increases bad debts and forces organisations to borrow to fund their…
- 5 daysClassroom
- 49Upcoming dates
- 12Cities
- £2,250Fees from
Course overview
Introduction
Sales only create value when customers pay. Weak credit control ties up cash in overdue receivables, increases bad debts and forces organisations to borrow to fund their own customers. Strong credit management, on the other hand, protects liquidity while still supporting sales growth.
This Credit Control and Collections Management training course covers the full order-to-cash credit cycle. Participants learn how to assess customer creditworthiness, set credit limits and terms, design credit policies, monitor receivables and run effective collection processes that recover cash without damaging valuable customer relationships.
The course also covers dispute resolution, escalation and legal recovery options, credit insurance and other risk transfer tools, receivables metrics and the use of automation and analytics to make credit teams more productive.
Course Objectives
By the end of this training course, participants will be able to:
- Explain the impact of credit management on cash flow, profitability and customer relationships
- Assess customer creditworthiness using financial, behavioural and external information
- Set credit limits, payment terms and security requirements appropriate to risk
- Design a credit policy with clear responsibilities, approval levels and procedures
- Run structured collection processes using effective communication techniques
- Resolve disputes and deductions quickly by working with sales and operations
- Use escalation, legal recovery, credit insurance and factoring options appropriately
- Measure credit performance using DSO, ageing, bad debt and collection effectiveness indicators
Target Audience
This training course is suitable for a wide range of professionals, including:
- Credit controllers and credit managers
- Accounts receivable and collections staff
- Finance managers and financial controllers
- Treasury and cash management professionals
- Sales managers responsible for customer accounts
- Shared service centre team leaders
- Business owners managing customer credit
Training Methodology
The course is practical and interactive. Participants analyse customer financial statements, set credit limits for sample accounts, review ageing reports and practise collection calls and negotiations through role-plays. Case studies illustrate both successful credit recovery and costly failures, and participants draft improvements to their own credit procedures.
Target Competencies
- Credit risk assessment
- Credit policy design
- Collections communication and negotiation
- Dispute resolution
- Receivables performance analysis
- Cash flow protection
Course outline
-
1Day One: The Role of Credit Management
- Credit and Cash Flow: How receivables affect liquidity and financing costs
- The Order-to-Cash Cycle: Responsibilities from order entry to cash application
- Balancing Sales and Risk: Working with commercial teams to support growth
- Credit Policy Fundamentals: Objectives, scope, authority and procedures
- Legal Basics of Credit: Contracts, terms and conditions and retention of title
- Organising the Credit Function: Centralised, regional and shared service models
- Case Study: Reviewing a company whose sales grew while cash fell
-
2Day Two: Assessing Customer Credit Risk
- Sources of Credit Information: Financial statements, references, agencies and payment history
- Financial Analysis for Credit: Liquidity, leverage and profitability ratios
- Credit Scoring Models: Combining financial and non-financial factors
- Setting Credit Limits: Methods and review triggers
- Securing Credit: Guarantees, letters of credit, deposits and collateral
- Managing High-Risk and Strategic Accounts: Special terms and monitoring
- Practical Exercise: Assessing three customers and recommending credit limits
-
3Day Three: Effective Collections
- Designing the Collection Process: Reminders, calls, escalation and timelines
- Segmenting Customers: Prioritising effort by value, risk and behaviour
- Collection Communication Skills: Tone, persistence and professionalism
- Handling Excuses and Promises to Pay: Securing firm commitments
- Payment Plans and Negotiated Settlements: When and how to agree them
- Written Communication: Effective reminder letters and emails
- Role-Play: Collection calls with cooperative and difficult customers
-
4Day Four: Disputes, Recovery and Risk Transfer
- Root Causes of Disputes: Pricing, delivery, quality and invoicing errors
- Dispute Resolution Process: Logging, ownership and resolution targets
- Escalation Options: Account holds, final demands and third-party collection
- Legal Recovery: Overview of claims, insolvency and enforcement procedures
- Credit Insurance and Factoring: Protecting and accelerating receivables
- Provisioning and Write-Offs: Accounting for doubtful debts
- Workshop: Designing a dispute management procedure
-
5Day Five: Measuring and Improving Credit Performance
- Key Credit Metrics: DSO, best possible DSO, ageing and collection effectiveness index
- Credit Reporting: Dashboards for finance and sales leadership
- Automation and Analytics: Collection workflows, payment portals and risk prediction
- Cash Application and Reconciliation: Reducing unapplied cash
- Team Management: Targets, incentives and skills development
- Continuous Improvement: Reviewing policy and process effectiveness
- Action Planning: A credit improvement plan for participants' organisations
Schedule
Dates and fees
49 upcoming dates in 12 cities. Fees are per delegate; bring colleagues and every seat is discounted.
December 2026
BarcelonaSpain · Classroom
14DEC
14 - 18 Dec 2026Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
21DEC
21 - 25 Dec 2026Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
January 2027
4JAN
4 - 8 Jan 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
11JAN
11 - 15 Jan 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
18JAN
18 - 22 Jan 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
25JAN
25 - 29 Jan 2027Mon to Fri · 5 days
Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
February 2027
1FEB
1 - 5 Feb 2027Mon to Fri · 5 days
DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
8FEB
8 - 12 Feb 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
15FEB
15 - 19 Feb 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
22FEB
22 - 26 Feb 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
March 2027
1MAR
1 - 5 Mar 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
8MAR
8 - 12 Mar 2027Mon to Fri · 5 days
GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
15MAR
15 - 19 Mar 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
22MAR
22 - 26 Mar 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
April 2027
5APR
5 - 9 Apr 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
12APR
12 - 16 Apr 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
19APR
19 - 23 Apr 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
26APR
26 - 30 Apr 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
May 2027
3MAY
3 - 7 May 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
10MAY
10 - 14 May 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
17MAY
17 - 21 May 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
24MAY
24 - 28 May 2027Mon to Fri · 5 days
Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
June 2027
7JUN
7 - 11 Jun 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
14JUN
14 - 18 Jun 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
21JUN
21 - 25 Jun 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
July 2027
5JUL
5 - 9 Jul 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
12JUL
12 - 16 Jul 2027Mon to Fri · 5 days
MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
19JUL
19 - 23 Jul 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
26JUL
26 - 30 Jul 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
August 2027
2AUG
2 - 6 Aug 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
9AUG
9 - 13 Aug 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
16AUG
16 - 20 Aug 2027Mon to Fri · 5 days
ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
23AUG
23 - 27 Aug 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
September 2027
6SEP
6 - 10 Sep 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
13SEP
13 - 17 Sep 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
20SEP
20 - 24 Sep 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
October 2027
4OCT
4 - 8 Oct 2027Mon to Fri · 5 days
ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
11OCT
11 - 15 Oct 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
18OCT
18 - 22 Oct 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
25OCT
25 - 29 Oct 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
November 2027
1NOV
1 - 5 Nov 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
8NOV
8 - 12 Nov 2027Mon to Fri · 5 days
AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
15NOV
15 - 19 Nov 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
22NOV
22 - 26 Nov 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
December 2027
6DEC
6 - 10 Dec 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
13DEC
13 - 17 Dec 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
20DEC
20 - 24 Dec 2027Mon to Fri · 5 days
Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
27DEC
27 - 31 Dec 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
No dates in this city right now. Request a quotation and we will suggest the nearest date.
Questions
Frequently asked questions
How long is the Credit Control and Collections Management course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Credit Control and Collections Management course?
The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Barcelona, Frankfurt, London, Cape Town, Dubai, Geneva, Istanbul, Kuala Lumpur, Munich, Paris, Vienna, Amsterdam.
How much does the course cost?
Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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