Crisis Management for Critical Infrastructure (BCCM-027) Training Course

Crisis Management for Critical Infrastructure

Energy, water, transport, telecommunications, healthcare and financial systems underpin everyday life. When critical infrastructure fails, the effects cascade rapidly…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Energy, water, transport, telecommunications, healthcare and financial systems underpin everyday life. When critical infrastructure fails, the effects cascade rapidly across other sectors and whole communities, and operators face intense public, political and regulatory scrutiny. Managing crises in these environments demands specialised preparation and close coordination with government and other operators.

This Crisis Management for Critical Infrastructure training course equips professionals to prepare for and lead the response to major disruptions in essential services. Participants explore interdependencies between infrastructure sectors, regulatory resilience requirements, crisis structures, coordination with emergency services and government, public communication during service outages, and the restoration of services in priority order.

The course combines analysis of real infrastructure failures with practical planning tools and a multi-agency crisis simulation.

Course Objectives

By the end of this training course, participants will be able to:

Explain the characteristics and vulnerabilities of critical infrastructure
Analyse interdependencies and cascading failure risks between sectors
Understand regulatory and government resilience expectations
Design crisis management structures suited to essential service operators
Coordinate effectively with government, regulators and emergency services
Communicate with the public during prolonged service outages
Plan prioritised restoration of essential services
Learn from incidents and strengthen sector resilience

Target Audience

This training course is suitable for a wide range of professionals, including:

Crisis and emergency managers in infrastructure organisations
Operations and control room managers
Business continuity and resilience professionals
Security and risk managers in essential services
Government and regulatory resilience officials
Communications professionals in utilities and transport

Training Methodology

The course uses case studies of major infrastructure failures, interdependency mapping exercises and a multi-agency simulation in which participants represent operators, regulators and emergency services. Facilitated discussions explore coordination challenges and good practice across sectors.

Target Competencies

Infrastructure interdependency analysis
Crisis structure design
Multi-agency coordination
Public outage communication
Service restoration planning
Sector resilience improvement

Course outline

1Day One: Critical Infrastructure and Its Vulnerabilities

Defining critical infrastructure and essential services
Natural, technical, cyber and malicious threats to infrastructure
Characteristics that make infrastructure crises distinctive
Lessons from major power, water and transport failures
National resilience frameworks and operator obligations
Public expectations and political scrutiny during outages
Exercise: identifying critical services in your sector

2Day Two: Interdependencies and Cascading Effects

Mapping dependencies between energy, water, telecoms and transport
How failures cascade across sectors and regions
Identifying single points of failure in infrastructure networks
Scenario planning for compound and concurrent events
Information sharing between infrastructure operators
Using interdependency analysis in resilience planning
Workshop: building an interdependency map

3Day Three: Crisis Structures and Coordination

Operator crisis management levels and control centres
Linking operational control rooms with strategic crisis teams
Coordination with government crisis structures
Working with emergency services and local authorities
Mutual aid arrangements between operators
Liaison officers and shared situational awareness
Simulation: multi-agency response to a regional outage

4Day Four: Public Communication and Vulnerable Customers

Communicating outage information quickly and accurately
Estimated restoration times and managing expectations
Supporting vulnerable customers during service loss
Coordinating messages with government and other operators
Using social media, websites and alerts effectively
Handling media and political scrutiny
Exercise: preparing public outage communications

5Day Five: Restoration, Recovery and Learning

Prioritising restoration of services to critical users
Safe restoration and avoiding secondary failures
Resource mobilisation and contractor support
Regulatory reporting and post-incident reviews
Investing in long-term infrastructure resilience
Sharing lessons across the sector
Personal action plan for infrastructure crisis management

Frequently asked questions

How long is the Crisis Management for Critical Infrastructure course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Crisis Management for Critical Infrastructure course?

The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Frankfurt, London, Cape Town, Dubai, Geneva, Istanbul, Kuala Lumpur, Munich, Paris, Vienna, Amsterdam.

Can I take Crisis Management for Critical Infrastructure online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Crisis Management for Critical Infrastructure

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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