Crisis Management for Government Agencies: Preparing for the Unexpected (GPS-008) Training Course

Crisis Management for Government Agencies: Preparing for the Unexpected

Crises can disrupt government operations, erode public trust, and threaten societal stability. This course equips government professionals with the skills and strategies…

5 daysClassroom or online

13Upcoming dates

7Cities

£2,750Fees from

Course overview

Why Attend

Crises can disrupt government operations, erode public trust, and threaten societal stability. This course equips government professionals with the skills and strategies needed to anticipate, respond to, and recover from crises effectively.

Participants will learn how to build robust crisis management frameworks, enhance resilience, and protect citizens and critical infrastructure during emergencies.

Course Methodology

The course adopts an interactive and practical approach, including:

Lectures and expert insights to understand crisis management principles.
Case studies to analyze past crises and lessons learned.
Simulations and role-playing to practice real-world crisis scenarios.
Workshops to develop response plans and protocols.
Group discussions to foster knowledge-sharing and collaborative problem-solving.

Course Objectives

By the end of this course, participants will be able to:

Understand the principles and phases of crisis management.
Identify potential risks and vulnerabilities in their agencies.
Develop comprehensive crisis response and communication plans.
Coordinate effectively with stakeholders during crises.
Manage media relations and public communication during emergencies.
Implement recovery strategies to restore normalcy and improve resilience.

Target Audience

This course is designed for:

Government officials and policymakers involved in emergency management.
Public sector leaders responsible for risk and crisis planning.
First responders and emergency services personnel.
Professionals in disaster management and public safety.
Consultants and advisors in crisis management.

Target Competencies

Participants will develop competencies in:

Crisis planning and risk assessment
Emergency response coordination
Effective communication during crises
Decision-making under pressure
Stakeholder engagement and collaboration
Post-crisis recovery and resilience building

Course outline

1Day 1: Foundations of Crisis Management
- Understanding the nature and impact of crises
- The crisis management lifecycle: Preparedness, response, recovery
- Key principles of effective crisis management
- The role of leadership and governance in managing crises
2Day 2: Risk Assessment and Planning
- Identifying and analyzing potential risks and vulnerabilities
- Developing risk management frameworks
- Crisis planning: Creating response protocols and contingency plans
- Tools and technologies for risk assessment
3Day 3: Crisis Response Strategies
- Coordinating emergency operations and resources
- Decision-making under pressure: Tools and techniques
- Real-time crisis communication and information management
- Case studies: Successful crisis responses by government agencies
4Day 4: Communication and Stakeholder Engagement
- Managing public communication during crises
- Engaging with media and managing misinformation
- Building trust and maintaining transparency with stakeholders
- Collaborating with external partners, NGOs, and private sector entities
5Day 5: Post-Crisis Recovery and Resilience
- Developing recovery strategies and restoring normalcy
- Learning from crises: Conducting after-action reviews
- Building organizational and community resilience
- Action planning: Strengthening crisis management frameworks

Schedule

Dates and fees

13 upcoming dates in 7 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

December 2026

14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

January 2027

18JAN 18 - 22 Jan 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

February 2027

15FEB 15 - 19 Feb 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

March 2027

15MAR 15 - 19 Mar 2027Mon to Fri · 5 days

ViennaAustria · Classroom

£4,250per delegate2+ people: £3,400 each

April 2027

19APR 19 - 23 Apr 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

May 2027

17MAY 17 - 21 May 2027Mon to Fri · 5 days

ParisFrance · Classroom

£3,250per delegate2+ people: £2,600 each

June 2027

21JUN 21 - 25 Jun 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

July 2027

19JUL 19 - 23 Jul 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

August 2027

16AUG 16 - 20 Aug 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

September 2027

20SEP 20 - 24 Sep 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

October 2027

18OCT 18 - 22 Oct 2027Mon to Fri · 5 days

Cape TownSouth Africa · Classroom

£4,250per delegate2+ people: £3,400 each

November 2027

15NOV 15 - 19 Nov 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

December 2027

20DEC 20 - 24 Dec 2027Mon to Fri · 5 days

ParisFrance · Classroom

£3,250per delegate2+ people: £2,600 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

December 2026

14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere