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Business Continuity and Crisis Management · BCCM-018
Crisis Management in Tourism and Hospitality
Tourism and hospitality are highly exposed to crises, from natural disasters and pandemics to security incidents and reputational events. Guests' safety and the…
- Duration5 days
- Next date16 - 20 Nov 2026
- Cities8 cities
- Fee from£2,840
Course overview
Why Attend
Tourism and hospitality are highly exposed to crises, from natural disasters and pandemics to security incidents and reputational events. Guests' safety and the destination's image are at stake.
This LLMI course covers crisis risks in tourism, guest safety and emergency response, crisis communication, working with authorities and partners, business continuity, reputation recovery and destination resilience. Participants develop a hospitality crisis plan.
Course Objectives
Identify crisis risks in tourism and hospitality
Protect guests and staff during emergencies
Communicate during tourism crises
Coordinate with authorities and partners
Maintain business continuity
Recover reputation and demand
Target Audience
Hotel and resort managers
Tour operators
Destination management staff
Tourism officials
Hospitality security managers
Communication managers
Course Methodology
Tourism case studies
Planning workshops
Simulation exercises
Group discussions
Reviews
Course outline
-
1Day 1: Tourism Crisis Risks
- Risk landscape
- Recent crises
- Stakeholders
- Duty of care
- Exercise: Risk review
-
2Day 2: Guest Safety
- Emergency response
- Evacuation
- Medical emergencies
- Guest information
- Workshop: Response plan
-
3Day 3: Communication
- Crisis communication
- Media and social media
- Guests and families
- Partners
- Simulation: Tourism crisis
-
4Day 4: Continuity
- Operations continuity
- Cancellations
- Staff
- Finance
- Case study: Destination recovery
-
5Day 5: Recovery
- Reputation recovery
- Marketing
- Destination resilience
- Lessons
- Capstone: Hospitality crisis plan
Dates and fees
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