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Professional training course · BCCM-018

Crisis Management in Tourism and Hospitality

Tourism and hospitality are highly exposed to crises, from natural disasters and pandemics to security incidents and reputational events. Guests' safety and the…

  • 5 daysClassroom or online
  • 14Upcoming dates
  • 8Cities
  • £1,750Fees from
View dates & register Get quotation Download PDF
Crisis Management in Tourism and Hospitality
Next classroom session Barcelona 16 - 20 Nov 2026 · £1,850 Next in London London 8 - 12 Mar 2027 · £2,150

Course overview

Why Attend

Tourism and hospitality are highly exposed to crises, from natural disasters and pandemics to security incidents and reputational events. Guests' safety and the destination's image are at stake.

This LLMI course covers crisis risks in tourism, guest safety and emergency response, crisis communication, working with authorities and partners, business continuity, reputation recovery and destination resilience. Participants develop a hospitality crisis plan.

Course Objectives

Identify crisis risks in tourism and hospitality

Protect guests and staff during emergencies

Communicate during tourism crises

Coordinate with authorities and partners

Maintain business continuity

Recover reputation and demand

Target Audience

Hotel and resort managers

Tour operators

Destination management staff

Tourism officials

Hospitality security managers

Communication managers

Course Methodology

Tourism case studies

Planning workshops

Simulation exercises

Group discussions

Reviews

Course outline

  1. 1Day 1: Tourism Crisis Risks
    • Risk landscape
    • Recent crises
    • Stakeholders
    • Duty of care
    • Exercise: Risk review
  2. 2Day 2: Guest Safety
    • Emergency response
    • Evacuation
    • Medical emergencies
    • Guest information
    • Workshop: Response plan
  3. 3Day 3: Communication
    • Crisis communication
    • Media and social media
    • Guests and families
    • Partners
    • Simulation: Tourism crisis
  4. 4Day 4: Continuity
    • Operations continuity
    • Cancellations
    • Staff
    • Finance
    • Case study: Destination recovery
  5. 5Day 5: Recovery
    • Reputation recovery
    • Marketing
    • Destination resilience
    • Lessons
    • Capstone: Hospitality crisis plan

Schedule

Dates and fees

14 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,220.

All dates as PDF
November 2026
16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session
Spain flag BarcelonaSpain · Classroom
£1,850per delegate2+ people: £1,480 each
Register
December 2026
7DEC 7 - 11 Dec 2026Mon to Fri · 5 days
France flag ParisFrance · Classroom
£2,650per delegate2+ people: £2,120 each
Register
January 2027
11JAN 11 - 15 Jan 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£2,250per delegate2+ people: £1,800 each
Register
February 2027
8FEB 8 - 12 Feb 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£2,150per delegate2+ people: £1,720 each
Register
March 2027
8MAR 8 - 12 Mar 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,150per delegate2+ people: £1,720 each
Register
April 2027
12APR 12 - 16 Apr 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
May 2027
10MAY 10 - 14 May 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£1,750per delegate2+ people: £1,400 each
Register
June 2027
14JUN 14 - 18 Jun 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£1,850per delegate2+ people: £1,480 each
Register
July 2027
12JUL 12 - 16 Jul 2027Mon to Fri · 5 days
France flag ParisFrance · Classroom
£2,650per delegate2+ people: £2,120 each
Register
August 2027
9AUG 9 - 13 Aug 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£2,250per delegate2+ people: £1,800 each
Register
September 2027
13SEP 13 - 17 Sep 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£2,150per delegate2+ people: £1,720 each
Register
October 2027
11OCT 11 - 15 Oct 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,150per delegate2+ people: £1,720 each
Register
November 2027
8NOV 8 - 12 Nov 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
December 2027
13DEC 13 - 17 Dec 2027Mon to Fri · 5 days
Austria flag ViennaAustria · Classroom
£2,850per delegate2+ people: £2,280 each
Register

Questions

Frequently asked questions

How long is the Crisis Management in Tourism and Hospitality course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Crisis Management in Tourism and Hospitality course?

The next public date is 16 - 20 Nov 2026 in Barcelona. There are 14 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Paris, Munich, Amsterdam, London, Istanbul, Cape Town, Vienna.

Can I take Crisis Management in Tourism and Hospitality online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,220 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £1,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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