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Business Continuity and Crisis Management · BCCM-009

Crisis Management Team Training

When a crisis strikes, the crisis management team must assemble quickly, understand the situation, make decisions and communicate under intense pressure. Teams that train…

  • Duration5 days
  • Next date14 - 18 Dec 2026
  • Cities6 cities
  • Fee from£2,250
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Crisis Management Team Training

Course overview

Why Attend

When a crisis strikes, the crisis management team must assemble quickly, understand the situation, make decisions and communicate under intense pressure. Teams that train together perform far better.

This LLMI course covers crisis team structure and roles, activation, situational awareness, decision-making processes, crisis communication, stakeholder management, logistics and documentation, and recovery. Participants work through an extended crisis simulation as a team.

Course Objectives

Understand crisis team structure and roles

Activate and convene the crisis team

Build shared situational awareness

Make and record crisis decisions

Coordinate communication and stakeholders

Transition to recovery

Target Audience

Crisis management team members

Senior managers

Business continuity managers

Communications leaders

HR, legal and security leaders

Deputies and support staff

Course Methodology

Team simulations

Role exercises

Case studies

Debriefs

Planning

Course outline

  1. 1Day 1: Crisis Teams
    • What a crisis is
    • Team structure
    • Roles
    • Activation
    • Exercise: Role allocation
  2. 2Day 2: Situational Awareness
    • Information gathering
    • Situation reports
    • Assumptions
    • Common operating picture
    • Workshop: Situation report
  3. 3Day 3: Decision-Making
    • Decision processes
    • Options
    • Decision logs
    • Pressure
    • Simulation: Crisis part one
  4. 4Day 4: Communication and Stakeholders
    • Communication strategy
    • Media
    • Employees
    • Authorities
    • Simulation: Crisis part two
  5. 5Day 5: Recovery and Learning
    • Stand-down
    • Recovery
    • Debriefs
    • Team development
    • Capstone: Crisis team improvement plan

Dates and fees

14DEC 14 - 18 Dec 20265 days MunichGermany £4,250+ VAT Register
18JAN 18 - 22 Jan 20275 days BarcelonaSpain £3,850+ VAT Register
15FEB 15 - 19 Feb 20275 days FrankfurtGermany £3,250+ VAT Register
15MAR 15 - 19 Mar 20275 days RomeItaly £4,250+ VAT Register
19APR 19 - 23 Apr 20275 days Kuala LumpurMalaysia £2,250+ VAT Register
17MAY 17 - 21 May 20275 days BarcelonaSpain £3,850+ VAT Register
21JUN 21 - 25 Jun 20275 days GenevaSwitzerland £5,250+ VAT Register
19JUL 19 - 23 Jul 20275 days GenevaSwitzerland £5,250+ VAT Register
16AUG 16 - 20 Aug 20275 days BarcelonaSpain £3,850+ VAT Register
20SEP 20 - 24 Sep 20275 days FrankfurtGermany £3,250+ VAT Register
18OCT 18 - 22 Oct 20275 days RomeItaly £4,250+ VAT Register
15NOV 15 - 19 Nov 20275 days Kuala LumpurMalaysia £2,250+ VAT Register
20DEC 20 - 24 Dec 20275 days BarcelonaSpain £3,850+ VAT Register

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