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Professional training course · CWS-020
Cross-Cultural Communication
International business and diverse workplaces require communicating across cultures. Misunderstandings over directness, hierarchy, time and relationships can damage trust…
- 5 daysClassroom
- 13Upcoming dates
- 6Cities
- £2,850Fees from
Course overview
Why Attend
International business and diverse workplaces require communicating across cultures. Misunderstandings over directness, hierarchy, time and relationships can damage trust and results.
This LLMI course covers cultural frameworks, communication styles, high- and low-context cultures, non-verbal communication, working with interpreters, cross-cultural negotiation and virtual communication, and building cultural intelligence. Participants analyse cross-cultural scenarios.
Course Objectives
Understand cultural dimensions and frameworks
Recognise differences in communication styles
Adapt verbal and non-verbal communication
Communicate effectively in multicultural teams
Negotiate across cultures
Develop cultural intelligence
Target Audience
Managers of international teams
Expatriates and travellers
Sales and business development staff
Diplomats and government officials
HR professionals
Customer-facing staff
Course Methodology
Case studies
Scenario analysis
Role plays
Self-assessment
Group discussions
Course outline
-
1Day 1: Culture and Communication
- What culture is
- Cultural frameworks
- Stereotypes
- Self-awareness
- Exercise: Cultural profile
-
2Day 2: Communication Styles
- Direct and indirect
- High and low context
- Hierarchy
- Time
- Workshop: Style comparison
-
3Day 3: Non-Verbal and Virtual
- Body language
- Silence
- Virtual communication
- Interpreters
- Role play: Cross-cultural meeting
-
4Day 4: Teams and Negotiation
- Multicultural teams
- Conflict
- Negotiation styles
- Trust
- Case study: International negotiation
-
5Day 5: Cultural Intelligence
- Developing CQ
- Adaptation
- Inclusion
- Personal plan
- Capstone: Cross-cultural action plan
Dates and fees
Questions
Frequently asked questions
How long is the Cross-Cultural Communication course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Cross-Cultural Communication course?
The next public date is 14 - 18 Dec 2026 in Munich. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Munich, Istanbul, Rome, London, Barcelona, Geneva.
How much does the course cost?
Fees start from £2,850 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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