Cross-Cultural Communication (CWS-020) Training Course

Cross-Cultural Communication

International business and diverse workplaces require communicating across cultures. Misunderstandings over directness, hierarchy, time and relationships can damage trust…

5 daysClassroom or online

13Upcoming dates

6Cities

£2,750Fees from

Course overview

Why Attend

International business and diverse workplaces require communicating across cultures. Misunderstandings over directness, hierarchy, time and relationships can damage trust and results.

This LLMI course covers cultural frameworks, communication styles, high- and low-context cultures, non-verbal communication, working with interpreters, cross-cultural negotiation and virtual communication, and building cultural intelligence. Participants analyse cross-cultural scenarios.

Course Objectives

Understand cultural dimensions and frameworks

Recognise differences in communication styles

Adapt verbal and non-verbal communication

Communicate effectively in multicultural teams

Negotiate across cultures

Develop cultural intelligence

Target Audience

Managers of international teams

Expatriates and travellers

Sales and business development staff

Diplomats and government officials

HR professionals

Customer-facing staff

Course Methodology

Case studies

Scenario analysis

Role plays

Self-assessment

Group discussions

Course outline

1Day 1: Culture and Communication

What culture is
Cultural frameworks
Stereotypes
Self-awareness
Exercise: Cultural profile

2Day 2: Communication Styles

Direct and indirect
High and low context
Hierarchy
Time
Workshop: Style comparison

3Day 3: Non-Verbal and Virtual

Body language
Silence
Virtual communication
Interpreters
Role play: Cross-cultural meeting

4Day 4: Teams and Negotiation

Multicultural teams
Conflict
Negotiation styles
Trust
Case study: International negotiation

5Day 5: Cultural Intelligence

Developing CQ
Adaptation
Inclusion
Personal plan
Capstone: Cross-cultural action plan

Frequently asked questions

How long is the Cross-Cultural Communication course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Cross-Cultural Communication course?

The next public date is 14 - 18 Dec 2026 in Munich. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Munich, Istanbul, Rome, London, Barcelona, Geneva.

Can I take Cross-Cultural Communication online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Cross-Cultural Communication

Course overview

Course outline

Dates and fees

Frequently asked questions

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