Professional training in London and 13 international cities info@llmi.uk +443300011190
Enquire

Professional training course · CWS-018

Effective Email Communication

Email remains the main channel for business communication, yet poorly written emails cause confusion, delays and conflict. Clear, efficient emails improve productivity…

  • 5 daysClassroom or online
  • 13Upcoming dates
  • 7Cities
  • £2,250Fees from
View dates & register Get quotation Download PDF
Effective Email Communication
Next classroom session Amsterdam 14 - 18 Dec 2026 · £4,250 Next in London London 17 - 21 May 2027 · £2,750

Course overview

Why Attend

Email remains the main channel for business communication, yet poorly written emails cause confusion, delays and conflict. Clear, efficient emails improve productivity and relationships.

This LLMI course covers email purpose and audience, subject lines, structure, concise writing, tone, requests and actions, difficult emails, email etiquette, managing inbox overload and when not to use email. Participants rewrite their own emails.

Course Objectives

Write clear subject lines and structures

Write concise, actionable emails

Use appropriate tone

Handle difficult and sensitive emails

Apply email etiquette

Manage email efficiently

Target Audience

All professionals

Managers

Administrative staff

Customer service staff

Project coordinators

Sales staff

Course Methodology

Writing exercises

Email rewrites

Role plays

Feedback

Templates

Course outline

  1. 1Day 1: Email Purpose
    • Purpose and audience
    • When to email
    • Subject lines
    • Structure
    • Exercise: Email critique
  2. 2Day 2: Clear Writing
    • Conciseness
    • Plain language
    • Requests and deadlines
    • Formatting
    • Workshop: Rewriting emails
  3. 3Day 3: Tone
    • Professional tone
    • Politeness
    • Cultural considerations
    • Emotion
    • Exercise: Tone adjustment
  4. 4Day 4: Difficult Emails
    • Bad news
    • Complaints
    • Saying no
    • Escalation
    • Role play: Difficult email exchange
  5. 5Day 5: Efficiency
    • Inbox management
    • Etiquette
    • Alternatives to email
    • Templates
    • Capstone: Email improvement plan

Schedule

Dates and fees

13 upcoming dates in 7 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
December 2026
14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register

Questions

Frequently asked questions

How long is the Effective Email Communication course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Effective Email Communication course?

The next public date is 14 - 18 Dec 2026 in Amsterdam. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Amsterdam, Frankfurt, Rome, Kuala Lumpur, Barcelona, London, Munich.

Can I take Effective Email Communication online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Related

More Communication and Writing Skills courses

View all

Training a team?

Any course in our catalogue can be delivered privately for your organisation, at your offices or in one of our cities, with content shaped around your goals.

Plan in-house training Speak to an advisor