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Professional training course · BCCM-014
Emergency Operations Centre Management
Emergency operations centres coordinate information, decisions and resources during major incidents. Their design, staffing and procedures determine how effectively…
- 5 daysClassroom
- 13Upcoming dates
- 8Cities
- £2,840Fees from
Course overview
Why Attend
Emergency operations centres coordinate information, decisions and resources during major incidents. Their design, staffing and procedures determine how effectively organisations respond.
This LLMI course covers EOC purpose and models, facility and technology design, activation, roles and functions, information management, resource coordination, communication, shift management and exercises. Participants design EOC procedures.
Course Objectives
Explain EOC purpose and models
Design EOC facilities and technology
Activate and staff EOCs
Manage information and situational awareness
Coordinate resources and communication
Exercise and improve EOC performance
Target Audience
Emergency managers
Business continuity managers
Civil protection officials
Security managers
Utility and infrastructure managers
Crisis coordinators
Course Methodology
Design workshops
Simulation exercises
Case studies
Group discussions
Reviews
Course outline
-
1Day 1: EOC Fundamentals
- Purpose
- Models
- Legal context
- Roles
- Exercise: EOC review
-
2Day 2: Facilities and Technology
- Physical design
- Technology
- Backup EOCs
- Virtual EOCs
- Workshop: EOC design
-
3Day 3: Activation and Roles
- Activation levels
- Staffing
- Functions
- Shifts
- Exercise: Activation procedure
-
4Day 4: Information and Resources
- Information management
- Situation reports
- Resource tracking
- Coordination
- Simulation: EOC operations
-
5Day 5: Exercises and Improvement
- Exercises
- After-action reviews
- Training
- Improvement
- Capstone: EOC procedures
Dates and fees
Questions
Frequently asked questions
How long is the Emergency Operations Centre Management course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Emergency Operations Centre Management course?
The next public date is 14 - 18 Dec 2026 in Barcelona. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Barcelona, Rome, Geneva, Madrid, London, Istanbul, Cape Town, Dubai.
How much does the course cost?
Fees start from £2,840 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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