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Professional training course · BCCM-014

Emergency Operations Centre Management

Emergency operations centres coordinate information, decisions and resources during major incidents. Their design, staffing and procedures determine how effectively…

  • 5 daysClassroom or online
  • 13Upcoming dates
  • 8Cities
  • £2,750Fees from
View dates & register Get quotation Download PDF
Emergency Operations Centre Management
Next classroom session Barcelona 14 - 18 Dec 2026 · £3,850 Next in London London 19 - 23 Apr 2027 · £2,750

Course overview

Why Attend

Emergency operations centres coordinate information, decisions and resources during major incidents. Their design, staffing and procedures determine how effectively organisations respond.

This LLMI course covers EOC purpose and models, facility and technology design, activation, roles and functions, information management, resource coordination, communication, shift management and exercises. Participants design EOC procedures.

Course Objectives

Explain EOC purpose and models

Design EOC facilities and technology

Activate and staff EOCs

Manage information and situational awareness

Coordinate resources and communication

Exercise and improve EOC performance

Target Audience

Emergency managers

Business continuity managers

Civil protection officials

Security managers

Utility and infrastructure managers

Crisis coordinators

Course Methodology

Design workshops

Simulation exercises

Case studies

Group discussions

Reviews

Course outline

  1. 1Day 1: EOC Fundamentals
    • Purpose
    • Models
    • Legal context
    • Roles
    • Exercise: EOC review
  2. 2Day 2: Facilities and Technology
    • Physical design
    • Technology
    • Backup EOCs
    • Virtual EOCs
    • Workshop: EOC design
  3. 3Day 3: Activation and Roles
    • Activation levels
    • Staffing
    • Functions
    • Shifts
    • Exercise: Activation procedure
  4. 4Day 4: Information and Resources
    • Information management
    • Situation reports
    • Resource tracking
    • Coordination
    • Simulation: EOC operations
  5. 5Day 5: Exercises and Improvement
    • Exercises
    • After-action reviews
    • Training
    • Improvement
    • Capstone: EOC procedures

Schedule

Dates and fees

13 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
December 2026
14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Spain flag MadridSpain · Classroom
£4,250per delegate2+ people: £3,400 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
South Africa flag Cape TownSouth Africa · Classroom
£2,840per delegate2+ people: £2,272 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
United Arab Emirates flag DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register

Questions

Frequently asked questions

How long is the Emergency Operations Centre Management course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Emergency Operations Centre Management course?

The next public date is 14 - 18 Dec 2026 in Barcelona. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Rome, Geneva, Madrid, London, Istanbul, Cape Town, Dubai.

Can I take Emergency Operations Centre Management online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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