Facilities and Office Services Coordination (AS-027) Training Course

Facilities and Office Services Coordination

Clean, safe, well-equipped and efficiently run workplaces do not happen by accident. Behind them are administrative and facilities coordinators who manage maintenance…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Clean, safe, well-equipped and efficiently run workplaces do not happen by accident. Behind them are administrative and facilities coordinators who manage maintenance requests, contractors, space, equipment, security, supplies and moves, while keeping costs under control and employees satisfied.

This Facilities and Office Services Coordination training course provides practical skills for coordinating the services that keep offices working. Participants learn how to plan and schedule maintenance, manage service contracts and suppliers, coordinate space and moves, support health, safety and security requirements, and handle employee requests efficiently.

The course also introduces budgeting, service level management, sustainability practices and simple technology tools that help coordinators deliver reliable, professional workplace services.

Course Objectives

By the end of this training course, participants will be able to:

Describe the scope of facilities and office services in modern organisations
Manage maintenance requests and planned maintenance schedules
Coordinate cleaning, security, catering and other outsourced services
Monitor supplier performance using service level agreements
Plan office space, layouts and moves with minimal disruption
Support workplace health, safety, fire and security arrangements
Control facilities budgets and identify cost savings
Introduce sustainable and digital practices in office services

Target Audience

This training course is suitable for a wide range of professionals, including:

Facilities coordinators and officers
Office managers and administrators
Building and site administrators
Procurement staff managing service contracts
Health and safety coordinators
Executive assistants with facilities responsibilities
Professionals moving into facilities management

Training Methodology

Participants learn through practical case studies, planning exercises, contract and service level reviews and group problem-solving. Real workplace scenarios such as an office move, a supplier failure and an emergency evacuation are used to develop coordination skills.

Target Competencies

Facilities service coordination
Maintenance planning
Supplier and contract management
Space and move planning
Workplace safety support
Facilities budgeting

Course outline

1Day One: Introduction to Office Services

Scope of Facilities and Office Services: Hard and soft services
The Coordinator's Role: Responsibilities and key relationships
Understanding Workplace Users: Needs and expectations
Service Delivery Models: In-house, outsourced and integrated services
Help Desk and Request Management: Logging, prioritising and tracking
Communicating with Building Users
Case Study: Reviewing service problems in a busy office building

2Day Two: Maintenance and Building Operations

Reactive and Planned Maintenance: Balancing priorities
Maintenance Schedules: Equipment, systems and statutory inspections
Working with Contractors: Permits, supervision and quality checks
Asset and Equipment Registers: Keeping accurate records
Utilities and Energy: Monitoring consumption and reducing waste
Building Systems Awareness: Lighting, heating, cooling and access
Practical Exercise: Building a planned maintenance calendar

3Day Three: Suppliers and Service Contracts

Specifying Services: Clear scopes for cleaning, security and catering
Service Level Agreements and Key Performance Indicators
Supplier Meetings and Performance Reviews
Handling Poor Performance: Escalation and corrective actions
Contract Renewals and Tendering Basics
Cost Control: Monitoring invoices and avoiding overspend
Workshop: Drafting service levels for a cleaning contract

4Day Four: Space, Moves and Workplace Change

Space Planning Basics: Occupancy, layouts and flexible working
Desk Booking and Hybrid Workplace Arrangements
Planning an Office Move: Timelines, responsibilities and communication
Furniture, IT and Equipment Coordination
Minimising Disruption During Works and Relocations
Accessibility and Inclusive Workplace Design
Practical Exercise: Developing an office move plan

5Day Five: Safety, Security and Sustainability

Workplace Health and Safety Responsibilities for Coordinators
Fire Safety and Evacuation Arrangements
Physical Security: Access control, visitors and keys
Business Continuity: Responding to building incidents
Sustainability in Office Services: Waste, recycling and green procurement
Facilities Reporting: Indicators for management
Action Plan: Improving office services in participants' workplaces

Frequently asked questions

How long is the Facilities and Office Services Coordination course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Facilities and Office Services Coordination course?

The next public date is 7 - 11 Dec 2026 in London. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Barcelona, Frankfurt, Rome, Vienna, Amsterdam, Cape Town, Dubai, Istanbul, Kuala Lumpur, Munich, Paris.

Can I take Facilities and Office Services Coordination online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Facilities and Office Services Coordination

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

More Administration and Secretarial courses

Achieving Administrative Excellence

Administrative Performance Review and Office Audit

Advanced Excel for Administrative Professionals

Training a team?