Facility Planning and Management

Course overview

Course outline

1. 1Day 1: The foundations of Facility Management & Facility Planning

   • The foundations of Facility Management
   • Key concepts
   • Core competencies
   • Roles and responsibilities
   • Facility Planning
   • Key issues
   • Utilizing space
   • Stakeholder management
   • Risks
2. 2Day 2: Facility Management Strategy & Managing the workplace

   • Facility Management Strategy
   • The business context and drivers
   • Strategy formulation, analysis, development and implementation
   • FM Strategy checklist
   • Managing the workplace
   • People management
   • Productivity
   • Health, safety and security
   • 5S
3. 3Day 3: Outsourcing Facility Management

   • The outsourcing decision
   • FM and procurement
   • The outsourcing process
   • Developing the contract
   • Specifying the service
4. 4Day 4: Service delivery and performance management

   • Continuity of service
   • End user requirements
   • Managing service providers
   • Managing performance
   • SLA’s / KPI’s
   • Dealing with poor performance
5. 5Day 5: Understand the role of Project and Maintenance Management in Facility Management and more

   • Understand the role of Project and Maintenance Management in Facility Management
   • Project Management phases and skills
   • Maintenance management essentials
   • Continuous improvement in FM
   • Understand Sustainability in Facility Management
   • The sustainability agenda
   • Environmental considerations
   • CSR
   • Innovation