Feedback Conversations and Constructive Communication (CWS-035) Training Course

Feedback Conversations and Constructive Communication

Feedback is one of the most powerful drivers of performance and development, yet many people avoid giving it, deliver it badly or react defensively when they receive it…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Feedback is one of the most powerful drivers of performance and development, yet many people avoid giving it, deliver it badly or react defensively when they receive it. Vague praise, delayed criticism and emotional confrontations damage relationships and leave problems unresolved.

This Feedback Conversations and Constructive Communication training course builds the confidence and skill to give and receive feedback in ways that help people grow. Participants learn practical feedback models, how to prepare for difficult conversations, how to describe behaviour and impact objectively, how to listen and respond to reactions, and how to agree a positive way forward.

Extensive practice with realistic scenarios helps participants turn feedback from an uncomfortable obligation into a natural part of everyday working relationships.

Course Objectives

By the end of this training course, participants will be able to:

Explain the value of regular, constructive feedback
Recognise barriers that stop people giving honest feedback
Apply structured feedback models to positive and developmental feedback
Describe behaviour and impact objectively without judgement
Prepare for and manage difficult feedback conversations
Respond calmly to defensive or emotional reactions
Receive feedback openly and use it for growth
Build a feedback culture within teams

Target Audience

This training course is suitable for a wide range of professionals, including:

Managers and supervisors
Team leaders and project leaders
HR professionals
Coaches and mentors
Professionals who give peer feedback
Anyone who wants to communicate more constructively

Training Methodology

The course is highly practical, with participants practising feedback conversations in pairs and small groups using realistic scenarios, including some drawn from their own work. Observers provide structured feedback on the feedback, and short inputs introduce models and techniques.

Target Competencies

Feedback delivery
Objective description of behaviour
Difficult conversation management
Emotional composure
Receiving feedback
Feedback culture building

Course outline

1Day One: Why Feedback Matters

The role of feedback in performance and development
Why people avoid giving honest feedback
Positive, developmental and corrective feedback
The effect of timing, frequency and setting
Psychological safety and trust in feedback
Self-assessment of feedback habits
Discussion: memorable feedback experiences

2Day Two: Structured Feedback Models

Situation, behaviour and impact as a simple model
Separating observation from interpretation
Making positive feedback specific and meaningful
Framing developmental feedback constructively
Inviting the other person's perspective
Agreeing actions and support
Practice: giving positive and developmental feedback

3Day Three: Difficult Feedback Conversations

Preparing for conversations about performance or behaviour
Opening the conversation clearly and respectfully
Staying focused on facts and impact
Handling denial, excuses and blame
Managing your own emotions during the conversation
Knowing when to pause or follow up later
Role play: a difficult performance conversation

4Day Four: Receiving Feedback and Responding to Reactions

Receiving feedback without becoming defensive
Asking questions to understand feedback fully
Responding to tears, anger or silence
Upward feedback to managers and senior colleagues
Feedback across cultures and generations
Written feedback in emails and appraisals
Practice: receiving and responding to challenging feedback

5Day Five: Building a Feedback Culture

Making feedback a regular habit in teams
Peer feedback and team retrospectives
Recognition and appreciation practices
Linking feedback with coaching and development
Following up and sustaining behaviour change
Final practice with observer feedback
Personal action plan for constructive communication

Frequently asked questions

How long is the Feedback Conversations and Constructive Communication course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Feedback Conversations and Constructive Communication course?

The next public date is 7 - 11 Dec 2026 in Frankfurt. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Frankfurt, London, Barcelona, Kuala Lumpur, Madrid, Munich, Paris, Rome, Amsterdam, Cape Town, Geneva, Istanbul.

Can I take Feedback Conversations and Constructive Communication online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Feedback Conversations and Constructive Communication

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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