Professional training course · AS-015
Front Desk and Reception Excellence
Reception staff create the first impression of an organisation for visitors and callers. Professional front desk service builds trust and supports security. This LLMI…
- 5 daysClassroom
- 13Upcoming dates
- 7Cities
- £2,850Fees from
Course overview
Why Attend
Reception staff create the first impression of an organisation for visitors and callers. Professional front desk service builds trust and supports security.
This LLMI course covers the receptionist's role, professional image, greeting visitors, telephone etiquette, handling enquiries and difficult visitors, visitor management and security, multitasking and customer service excellence. Participants practise front desk scenarios.
Course Objectives
Create a professional first impression
Greet and assist visitors effectively
Apply telephone and email etiquette
Handle enquiries and difficult situations
Manage visitors and support security
Organise front desk tasks efficiently
Target Audience
Receptionists
Front desk staff
Administrative assistants
Customer service staff
Security front desk staff
Office coordinators
Course Methodology
Role plays
Practical exercises
Case studies
Feedback
Group discussions
Course outline
-
1Day 1: Front Desk Role
- Importance of reception
- Professional image
- Responsibilities
- Service mindset
- Exercise: First impressions
-
2Day 2: Visitors
- Greeting visitors
- Visitor management
- Security procedures
- Accessibility
- Role play: Visitor arrivals
-
3Day 3: Telephone and Email
- Telephone etiquette
- Message taking
- Email responses
- Transfers
- Practice: Telephone calls
-
4Day 4: Difficult Situations
- Difficult visitors
- Complaints
- Emergencies
- Staying calm
- Role play: Difficult visitor
-
5Day 5: Efficiency
- Multitasking
- Organisation
- Information management
- Continuous improvement
- Capstone: Front desk scenario assessment
Dates and fees
Questions
Frequently asked questions
How long is the Front Desk and Reception Excellence course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Front Desk and Reception Excellence course?
The next public date is 14 - 18 Dec 2026 in Istanbul. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Istanbul, Dubai, Munich, Rome, Geneva, Amsterdam, London.
How much does the course cost?
Fees start from £2,850 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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