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Professional training course · AS-015

Front Desk and Reception Excellence

Reception staff create the first impression of an organisation for visitors and callers. Professional front desk service builds trust and supports security. This LLMI…

  • 5 daysClassroom or online
  • 13Upcoming dates
  • 7Cities
  • £2,750Fees from
View dates & register Get quotation Download PDF
Front Desk and Reception Excellence
Next classroom session Istanbul 14 - 18 Dec 2026 · £2,850 Next in London London 21 - 25 Jun 2027 · £2,750

Course overview

Why Attend

Reception staff create the first impression of an organisation for visitors and callers. Professional front desk service builds trust and supports security.

This LLMI course covers the receptionist's role, professional image, greeting visitors, telephone etiquette, handling enquiries and difficult visitors, visitor management and security, multitasking and customer service excellence. Participants practise front desk scenarios.

Course Objectives

Create a professional first impression

Greet and assist visitors effectively

Apply telephone and email etiquette

Handle enquiries and difficult situations

Manage visitors and support security

Organise front desk tasks efficiently

Target Audience

Receptionists

Front desk staff

Administrative assistants

Customer service staff

Security front desk staff

Office coordinators

Course Methodology

Role plays

Practical exercises

Case studies

Feedback

Group discussions

Course outline

  1. 1Day 1: Front Desk Role
    • Importance of reception
    • Professional image
    • Responsibilities
    • Service mindset
    • Exercise: First impressions
  2. 2Day 2: Visitors
    • Greeting visitors
    • Visitor management
    • Security procedures
    • Accessibility
    • Role play: Visitor arrivals
  3. 3Day 3: Telephone and Email
    • Telephone etiquette
    • Message taking
    • Email responses
    • Transfers
    • Practice: Telephone calls
  4. 4Day 4: Difficult Situations
    • Difficult visitors
    • Complaints
    • Emergencies
    • Staying calm
    • Role play: Difficult visitor
  5. 5Day 5: Efficiency
    • Multitasking
    • Organisation
    • Information management
    • Continuous improvement
    • Capstone: Front desk scenario assessment

Schedule

Dates and fees

13 upcoming dates in 7 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
December 2026
14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
United Arab Emirates flag DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Netherlands flag AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
Register

Questions

Frequently asked questions

How long is the Front Desk and Reception Excellence course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Front Desk and Reception Excellence course?

The next public date is 14 - 18 Dec 2026 in Istanbul. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Istanbul, Dubai, Munich, Rome, Geneva, Amsterdam, London.

Can I take Front Desk and Reception Excellence online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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