How long is the Certificate in Key Performance Indicators (KPIs) course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Certificate in Key Performance Indicators (KPIs) course?

The next public date is 14 - 18 Dec 2026 in Munich. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Munich, Rome, Kuala Lumpur, Barcelona, London.

Can I take Certificate in Key Performance Indicators (KPIs) online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Certificate in Key Performance Indicators (KPIs) (PSM-007) Training Course

Course overview

Why Attend

Key performance indicators (KPIs) are crucial business measures that inform decision-makers in the organization. Such information improves proactive performance monitoring and guarantees better business results. Participants in this course will learn the importance of measuring the right KPIs and how to choose those KPIs in a way that allows proactive decisions and satisfies critical stakeholders. This approach will ensure the longevity of success in organizations. The course is hands-on, allowing participants to experiment with KPIs from many business perspectives to ensure their KPI dictionary becomes more extensive and their ability to formulate and calculate strategic or operational KPIs is adequately developed.

Course Methodology

The course enables the participants to practice real-world analysis of KPIs through team-based workshops that use customized case studies, provoking the thought process for KPI development.

Course Objectives

By the end of the course, participants will be able to:

Evaluate how effective KPIs enable the measurement of company performance in key results areas
Calculate and analyze finance and client KPIs to manage a company outcome
Design sets of KPIs to measure quality, processes, and sustainability as company enablers
Analyze best practices of data collection and target setting for KPIs
Establish a plan to implement a KPI project in a company

Target Audience

All managers and senior professionals involved in influencing, formulating, or supporting the long-term planning and strategy of their department or organization. The course also benefits those responsible for linking, measuring, and improving the organization's performance, including strategy or performance management professionals, balanced scorecard managers, business unit and department managers, and business analysts.

Target Competencies

Strategy development
Performance management
Performance measurement
Change management
Proactivity
Drive for results

Course outline

1Day 1: Fundamentals of Performance Measurement
- Benefits of performance measurement
- Different types of KPIs
- Characteristics of effective KPIs
- Aligning the organization through strategic and operational KPIs
- Using leading and lagging KPIs for proactive decision-making
- The LOGIC model
- Defining effective KPIs to address the needs of all key stakeholders
2Day 2: KPIs: Guiding principles for organizational longevity & Financial and Market KPIs: Outcome KPIs
- KPIs: Guiding principles for organizational longevity
- Proactivity
- Alignment
- Balance
- Financial and Market KPIs: Outcome KPIs
- Seven steps to determine the most critical KPIs
- Private versus public sector approaches to outcome
- Defining financial KPIs
- Analysis of financial KPIs
- Customer-related KPIs
- Market KPIs
- Analysis of customer and market KPIs
3Day 3: Business Enablers KPIs
- Defining quality
- The eight dimensions of quality
- Quality KPIs
- Designing indexes
- Defining process and operational efficiency KPIs
- Sustainability as a business enabler
- Environmental KPIs
- Social impact KPIs
4Day 4: Measuring KPIs and Setting Targets for KPIs
- Collecting and analyzing KPI measurement data
- Evidence collection and criteria
- Benchmarking and developing inspiring targets
- Components of KPIs cards
- Compiling KPIs in dashboards
- Types of KPI cascading
- Defining KPIs ownership
5Day 5: Succeeding in the KPI Implementation Project
- Gaining senior team buy-in
- Establishing a winning KPI team
- Promoting a results-oriented culture
- Setting up the right KPI development strategy
- Marketing the KPI system internally
- Facilitating the use of KPIs for employees
- Refining KPIs

Schedule

Dates and fees

13 upcoming dates in 5 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

December 2026

14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session

MunichGermany · Classroom

£3,450per delegate2+ people: £2,760 each

January 2027

18JAN 18 - 22 Jan 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

February 2027

15FEB 15 - 19 Feb 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

March 2027

15MAR 15 - 19 Mar 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

April 2027

19APR 19 - 23 Apr 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

May 2027

17MAY 17 - 21 May 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

June 2027

21JUN 21 - 25 Jun 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

July 2027

19JUL 19 - 23 Jul 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

August 2027

16AUG 16 - 20 Aug 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

September 2027

20SEP 20 - 24 Sep 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

October 2027

18OCT 18 - 22 Oct 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

November 2027

15NOV 15 - 19 Nov 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

December 2027

20DEC 20 - 24 Dec 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

December 2026

14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere