Interface and Stakeholder Management in Infrastructure Projects (CM-047) Training Course

Interface and Stakeholder Management in Infrastructure Projects

Large infrastructure projects involve many contracts, designers, utilities, authorities, operators, landowners and communities. Most serious problems on these projects…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Large infrastructure projects involve many contracts, designers, utilities, authorities, operators, landowners and communities. Most serious problems on these projects arise at the boundaries between parties: where one package ends and another begins, where new works meet existing assets, and where project needs collide with stakeholder expectations.

This Interface and Stakeholder Management in Infrastructure Projects training course provides practical methods for identifying, managing and controlling interfaces and for engaging stakeholders effectively. Participants learn how to build interface registers and matrices, define interface agreements, coordinate design and construction across packages, manage utility diversions and third-party approvals, and plan stakeholder and community engagement.

The course draws on case studies from transport, energy, water and urban development programmes.

Course Objectives

By the end of this training course, participants will be able to:

Explain why interfaces and stakeholders drive risk on infrastructure projects
Identify physical, functional, contractual and organisational interfaces
Build and maintain interface registers and responsibility matrices
Develop interface agreements and control documents
Coordinate design and construction across multiple packages
Manage third-party approvals, utilities and existing assets
Plan and deliver effective stakeholder and community engagement
Resolve interface disputes and track interface closure

Target Audience

This training course is suitable for a wide range of professionals, including:

Project and programme managers in infrastructure
Interface managers and systems integration engineers
Design managers and package managers
Stakeholder and community relations managers
Client and owner representatives
Utilities coordinators and consents managers

Training Methodology

The course uses a running infrastructure case study with multiple packages and stakeholders. Participants build an interface register, draft an interface agreement, map stakeholders, plan engagement and resolve interface conflicts in simulated coordination meetings. Case studies from real programmes illustrate both good practice and the consequences of poorly managed interfaces.

Target Competencies

Interface identification
Interface control documentation
Multi-package coordination
Third-party and utilities management
Stakeholder engagement planning
Interface issue resolution

Course outline

1Day One: Interfaces and Stakeholders in Infrastructure

Characteristics of complex infrastructure programmes
Types of interfaces: physical, functional and contractual
Why interface failures cause delay and cost overrun
Stakeholder landscape for major infrastructure
Lessons from programmes with interface problems
Roles of the client, integrator and package contractors
Exercise: identifying interfaces on a case study programme

2Day Two: Interface Management Systems

Interface management plans and procedures
Building interface registers and matrices
Interface agreements and control documents
Assigning ownership and responsibilities for each interface
Tracking interface status from definition to closure
Digital tools for interface management
Workshop: building an interface register

3Day Three: Design and Construction Coordination

Coordinating design across packages and disciplines
Systems integration for railways and complex facilities
Construction sequencing at package boundaries
Access, logistics and shared site areas
Testing and commissioning across interfaces
Handover to operators and maintainers
Simulation: an interface coordination meeting

4Day Four: Third Parties, Utilities and Approvals

Managing existing assets and operational railways or roads
Utility identification, protection and diversion
Permits, consents and regulatory approvals
Agreements with landowners and asset owners
Managing third-party design reviews and conditions
Programme risk from third-party dependencies
Exercise: planning utility diversions

5Day Five: Stakeholder and Community Engagement

Stakeholder mapping and analysis techniques
Engagement strategies for communities and businesses
Managing construction impacts: noise, traffic and access
Complaints handling and community liaison
Political and media stakeholders on major projects
Measuring stakeholder satisfaction and trust
Personal action plan for interface and stakeholder management

Frequently asked questions

How long is the Interface and Stakeholder Management in Infrastructure Projects course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Interface and Stakeholder Management in Infrastructure Projects course?

The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Frankfurt, London, Vienna, Amsterdam, Cape Town, Dubai, Geneva, Kuala Lumpur, Madrid, Paris, Rome.

Can I take Interface and Stakeholder Management in Infrastructure Projects online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Interface and Stakeholder Management in Infrastructure Projects

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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