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Professional training course · CWS-003

Interpersonal Communication: Building Stronger Relationships Through Dialogue

? Effective interpersonal communication is the foundation of strong relationships, whether at work, at home, or in social settings. This course focuses on developing the…

  • 5 daysClassroom
  • 13Upcoming dates
  • 6Cities
  • £2,250Fees from
View dates & register Get quotation Download PDF
Interpersonal Communication: Building Stronger Relationships Through Dialogue
Next classroom session Munich 14 - 18 Dec 2026 · £3,450 Also available Barcelona 18 - 22 Jan 2027 · £3,850

Course overview

Why Attend?

Effective interpersonal communication is the foundation of strong relationships, whether at work, at home, or in social settings. This course focuses on developing the skills needed to communicate clearly, listen actively, and resolve conflicts constructively. By the end of the course, participants will be equipped to build trust, foster collaboration, and create deeper connections through dialogue.

Course Methodology

This course is highly interactive and practical, featuring:

  • Lectures: Expert-led sessions on interpersonal communication principles and techniques.
  • Role-Playing: Simulated scenarios to practice communication skills.
  • Group Discussions: Collaborative activities to share experiences and insights.
  • Self-Assessments: Tools to identify personal communication strengths and areas for improvement.
  • Exercises and Activities: Hands-on practice for applying communication strategies.

Course Objectives

By the end of this course, participants will:

  1. Understand the principles of effective interpersonal communication.
  2. Develop active listening skills to better understand others.
  3. Learn to express themselves clearly and assertively.
  4. Master techniques for managing and resolving conflicts.
  5. Build empathy and emotional intelligence to strengthen relationships.

Target Audience

This course is ideal for:

  • Professionals looking to improve workplace communication and collaboration.
  • Managers and team leaders aiming to build stronger teams.
  • Individuals seeking to enhance personal relationships.
  • Customer service representatives and client-facing roles.
  • Anyone who wants to communicate more effectively in their daily interactions.

Target Competencies

Participants will develop the following competencies:

  • Active Listening: Understanding and responding to others effectively.
  • Verbal Communication: Speaking clearly and confidently.
  • Non-Verbal Communication: Using body language, tone, and gestures to enhance dialogue.
  • Conflict Resolution: Navigating disagreements constructively.
  • Emotional Intelligence: Building empathy and managing emotions in communication.


Course outline

  1. 1Day 1: Foundations of Interpersonal Communication
    • What is interpersonal communication? Key principles and importance.
    • The communication process: Sender, message, receiver, and feedback.
    • Barriers to effective communication and how to overcome them.
    • Activity: Self-assessment of communication strengths and weaknesses.
  2. 2Day 2: Active Listening and Empathy
    • The importance of active listening in building relationships.
    • Techniques for active listening: Paraphrasing, summarizing, and asking questions.
    • Developing empathy: Understanding others’ perspectives and emotions.
    • Activity: Role-playing active listening and empathetic responses.
  3. 3Day 3: Verbal and Non-Verbal Communication
    • Speaking clearly and assertively: Tone, pace, and word choice.
    • The role of non-verbal communication: Body language, eye contact, and gestures.
    • Aligning verbal and non-verbal cues for consistent messaging.
    • Activity: Practicing verbal and non-verbal communication in pairs.
  4. 4Day 4: Managing and Resolving Conflicts
    • Understanding the sources of conflict in communication.
    • Strategies for constructive conflict resolution: Collaboration and compromise.
    • De-escalating tense situations and finding common ground.
    • Activity: Role-playing conflict resolution scenarios.
  5. 5Day 5: Building Trust and Strengthening Relationships
    • The role of trust in interpersonal communication.
    • Techniques for building and maintaining trust through dialogue.
    • Emotional intelligence: Managing emotions and fostering positive interactions.
    • Course wrap-up: Key takeaways and action plans for continued improvement.

Schedule

Dates and fees

13 upcoming dates in 6 cities. Fees are per delegate; bring colleagues and every seat is discounted.

All dates as PDF
December 2026
14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session
Germany flag MunichGermany · Classroom
£3,450per delegate2+ people: £2,760 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 days
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Germany flag FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 days
Malaysia flag Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register

Questions

Frequently asked questions

How long is the Interpersonal Communication: Building Stronger Relationships Through Dialogue course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Interpersonal Communication: Building Stronger Relationships Through Dialogue course?

The next public date is 14 - 18 Dec 2026 in Munich. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Munich, Barcelona, Frankfurt, Rome, Kuala Lumpur, Geneva.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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