Interpersonal Communication: Building Stronger Relationships Through Dialogue

Course overview

Course outline

1. 1Day 1: Foundations of Interpersonal Communication

   • What is interpersonal communication? Key principles and importance.
   • The communication process: Sender, message, receiver, and feedback.
   • Barriers to effective communication and how to overcome them.
   • Activity: Self-assessment of communication strengths and weaknesses.
2. 2Day 2: Active Listening and Empathy

   • The importance of active listening in building relationships.
   • Techniques for active listening: Paraphrasing, summarizing, and asking questions.
   • Developing empathy: Understanding others’ perspectives and emotions.
   • Activity: Role-playing active listening and empathetic responses.
3. 3Day 3: Verbal and Non-Verbal Communication

   • Speaking clearly and assertively: Tone, pace, and word choice.
   • The role of non-verbal communication: Body language, eye contact, and gestures.
   • Aligning verbal and non-verbal cues for consistent messaging.
   • Activity: Practicing verbal and non-verbal communication in pairs.
4. 4Day 4: Managing and Resolving Conflicts

   • Understanding the sources of conflict in communication.
   • Strategies for constructive conflict resolution: Collaboration and compromise.
   • De-escalating tense situations and finding common ground.
   • Activity: Role-playing conflict resolution scenarios.
5. 5Day 5: Building Trust and Strengthening Relationships

   • The role of trust in interpersonal communication.
   • Techniques for building and maintaining trust through dialogue.
   • Emotional intelligence: Managing emotions and fostering positive interactions.
   • Course wrap-up: Key takeaways and action plans for continued improvement.