Managing Project Stakeholders (PM-004) Training Course

Managing Project Stakeholders

The overall aim of this course is to assist participants in identifying project stakeholders and managing their expectations. Participants will learn how to develop…

5 daysClassroom or online

14Upcoming dates

6Cities

£3,250Fees from

Course overview

Why Attend

The overall aim of this course is to assist participants in identifying project stakeholders and managing their expectations. Participants will learn how to develop stakeholder management plans, stakeholder registers, and strategies for effectively engaging stakeholders in project decisions and execution.

The course also aims at sharpening participants’ leadership, negotiation, communication, and conflict management skills to foster the appropriate stakeholder engagement in project decisions and activities.

Course Methodology

The course uses a mix of interactive techniques, such as brief presentations by consultant and participants coupled with a number of psychometric assessments. The course also features the use of a number of group exercises and case studies followed by plenary discussions.

Course Objectives

By the end of the course, participants will be able to:

Categorize project stakeholders and build the stakeholder management plan
Analyze the interest and influence of project stakeholders
Arrange the stakeholder communication channels and manage stakeholder conflicts
Choose the appropriate leadership style for each project stakeholder
Apply win-win negotiation techniques with project stakeholders

Target Audience

Project managers, members of project offices, project sponsors, functional managers, senior management and individuals interested in project stakeholder management.

Target Competencies

Managing projects
Planning
Leading
Communicating
Conflict resolving
Negotiating

Course outline

1Day 1: Defining project stakeholders & Stakeholders management skills set
- Stakeholder management overview
- Defining project stakeholders
- APM Definition
- PMI Definition
- A practical definition of project stakeholders
- Stakeholders management skills set
- Technical skills
- Business insights
- People skills
2Day 2: Categorizing and prioritizing project stakeholders
- Dimensions of stakeholders categorization
- Power and interest matrix
- Power and influence matrix
- Power and knowledge matrix
- Stakeholders engagement assessment matrix
- Developing stakeholder register
- Stakeholder management plan
- Stakeholder groups classification
3Day 3: Managing project stakeholder communications
- Stakeholder communication plan
- Stakeholder communication channels
- Holistic approach to communication
- Managing stakeholders in a virtual world
- Managing difficult stakeholders
- Managing project stakeholders conflicts
- Conflict management styles
- Factors affecting conflict modes
4Day 4: Leading project stakeholders
- Project managers as leaders
- Disciplines of leading project stakeholders
- Leadership time continuum
- Leadership capability continuum
- The leadership matrix
- The leadership matrix actions
- Choosing the right leadership style for stakeholders
- Situational leadership model
5Day 5: Negotiating with project stakeholders
- Types of negotiations
- Negotiation mindsets
- Critical concepts of win-win negotiation
- Characteristics of good negotiators
- Negotiations and building coalitions
- Stages of negotiation process
- Negotiation strategies
- Negotiation best practices

Schedule

Dates and fees

14 upcoming dates in 6 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

January 2027

11JAN 11 - 15 Jan 2027Mon to Fri · 5 days

Cape TownSouth Africa · Classroom

£4,250per delegate2+ people: £3,400 each

February 2027

8FEB 8 - 12 Feb 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

March 2027

8MAR 8 - 12 Mar 2027Mon to Fri · 5 days

ParisFrance · Classroom

£3,250per delegate2+ people: £2,600 each

April 2027

12APR 12 - 16 Apr 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

May 2027

10MAY 10 - 14 May 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

June 2027

14JUN 14 - 18 Jun 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

July 2027

12JUL 12 - 16 Jul 2027Mon to Fri · 5 days

RomeItaly · Classroom

£4,250per delegate2+ people: £3,400 each

August 2027

9AUG 9 - 13 Aug 2027Mon to Fri · 5 days

ViennaAustria · Classroom

£4,250per delegate2+ people: £3,400 each

September 2027

13SEP 13 - 17 Sep 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

October 2027

11OCT 11 - 15 Oct 2027Mon to Fri · 5 days

ParisFrance · Classroom

£3,250per delegate2+ people: £2,600 each

November 2027

8NOV 8 - 12 Nov 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

December 2027

13DEC 13 - 17 Dec 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere