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Professional training course · AS-019

Medical Secretary and Healthcare Administration

Medical secretaries and healthcare administrators keep clinics and hospitals running smoothly, managing appointments, records, correspondence and patient communication…

  • 5 daysClassroom or online
  • 13Upcoming dates
  • 6Cities
  • £2,750Fees from
View dates & register Get quotation Download PDF
Medical Secretary and Healthcare Administration
Next classroom session Munich 14 - 18 Dec 2026 · £4,250 Next in London London 19 - 23 Apr 2027 · £2,750

Course overview

Why Attend

Medical secretaries and healthcare administrators keep clinics and hospitals running smoothly, managing appointments, records, correspondence and patient communication.

This LLMI course covers healthcare settings, medical terminology, patient records and confidentiality, appointment scheduling, medical correspondence, insurance and billing basics, patient communication and healthcare IT systems. Participants practise realistic administrative scenarios.

Course Objectives

Understand healthcare settings and roles

Use basic medical terminology

Manage patient records confidentially

Schedule appointments efficiently

Prepare medical correspondence

Communicate effectively with patients

Target Audience

Medical secretaries

Healthcare administrators

Clinic receptionists

Hospital administrative staff

Practice managers

Health insurance administrators

Course Methodology

Practical exercises

Terminology practice

Role plays

Case scenarios

Group discussions

Course outline

  1. 1Day 1: Healthcare Settings
    • Healthcare structures
    • Roles
    • Patient pathways
    • Professional standards
    • Exercise: Pathway mapping
  2. 2Day 2: Medical Terminology
    • Word roots
    • Body systems
    • Common abbreviations
    • Accuracy
    • Exercise: Terminology practice
  3. 3Day 3: Records and Confidentiality
    • Patient records
    • Data protection
    • Consent
    • Access requests
    • Case study: Records breach
  4. 4Day 4: Appointments and Correspondence
    • Scheduling
    • Referrals
    • Letters
    • Billing basics
    • Lab: Correspondence
  5. 5Day 5: Patient Communication
    • Empathy
    • Difficult conversations
    • Accessibility
    • Healthcare IT
    • Capstone: Clinic administration scenario

Schedule

Dates and fees

13 upcoming dates in 6 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF
December 2026
14DEC 14 - 18 Dec 2026Mon to Fri · 5 daysNext session
Germany flag MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
Register
January 2027
18JAN 18 - 22 Jan 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
February 2027
15FEB 15 - 19 Feb 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
March 2027
15MAR 15 - 19 Mar 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
April 2027
19APR 19 - 23 Apr 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
May 2027
17MAY 17 - 21 May 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register
June 2027
21JUN 21 - 25 Jun 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
July 2027
19JUL 19 - 23 Jul 2027Mon to Fri · 5 days
Switzerland flag GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
Register
August 2027
16AUG 16 - 20 Aug 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
September 2027
20SEP 20 - 24 Sep 2027Mon to Fri · 5 days
Italy flag RomeItaly · Classroom
£4,250per delegate2+ people: £3,400 each
Register
October 2027
18OCT 18 - 22 Oct 2027Mon to Fri · 5 days
Turkey flag IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
Register
November 2027
15NOV 15 - 19 Nov 2027Mon to Fri · 5 daysOur home city
United Kingdom flag LondonUnited Kingdom · Classroom
£2,750per delegate2+ people: £2,200 each
Register
December 2027
20DEC 20 - 24 Dec 2027Mon to Fri · 5 days
Spain flag BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Register

Questions

Frequently asked questions

How long is the Medical Secretary and Healthcare Administration course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Medical Secretary and Healthcare Administration course?

The next public date is 14 - 18 Dec 2026 in Munich. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Munich, Istanbul, Rome, London, Barcelona, Geneva.

Can I take Medical Secretary and Healthcare Administration online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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