Office Manager Leadership and Team Coordination (AS-024) Training Course

Office Manager Leadership and Team Coordination

Office managers keep organisations running. They coordinate administrative staff, manage budgets and suppliers, maintain facilities and support systems, and respond to…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Office managers keep organisations running. They coordinate administrative staff, manage budgets and suppliers, maintain facilities and support systems, and respond to the needs of employees and senior leaders, often all at once. Yet many office managers step into the role from administrative positions without formal leadership preparation.

This Office Manager Leadership and Team Coordination training course develops the leadership, organisation and communication skills needed to run an efficient, well-coordinated office. Participants learn how to plan and allocate work, set standards, motivate and develop administrative teams, manage performance, handle conflict and improve office processes.

The course also covers stakeholder management, office budgets, supplier relationships and the changing nature of office work in digital and hybrid environments.

Course Objectives

By the end of this training course, participants will be able to:

Define the scope and leadership responsibilities of the modern office manager
Plan, prioritise and allocate administrative work across a team
Set clear service standards and procedures for office operations
Motivate, develop and coach administrative staff
Manage performance and handle conflict constructively
Build effective relationships with senior leaders and internal customers
Control office budgets and manage suppliers and service providers
Lead continuous improvement in office processes and technology

Target Audience

This training course is suitable for a wide range of professionals, including:

Office managers and administration managers
Senior administrators taking on supervisory roles
Executive assistants with team responsibilities
Facilities and office services coordinators
Team leaders of administrative and support staff
Practice managers in professional firms
Professionals preparing for office management roles

Training Methodology

Participants learn through interactive discussions, self-assessments, case studies, role-plays and practical planning exercises. Each day focuses on real office management challenges, and participants build a personal leadership and office improvement plan throughout the course. Short reflection sessions at the end of each day help participants connect the learning to their own office and team.

Target Competencies

Team leadership
Work planning and coordination
Service standard setting
Performance and conflict management
Stakeholder relationship management
Office process improvement

Course outline

1Day One: The Office Manager as Leader

The Modern Office Manager: Scope, expectations and value to the organisation
From Doing to Leading: Shifting focus from tasks to team results
Leadership Styles: Adapting to people and situations
Self-Assessment: Leadership strengths and development needs
Building Credibility with Staff and Senior Leaders
Office Culture: Setting the tone for professionalism and service
Case Study: A new office manager's first month

2Day Two: Planning and Coordinating Work

Mapping Office Services: Who needs what, when and to what standard
Work Allocation: Matching tasks with skills and capacity
Prioritisation Techniques: Urgent, important and routine work
Coordination Tools: Shared calendars, task boards and workflow systems
Cover and Contingency Planning: Absence and peak periods
Service Standards and Procedures: Consistency and quality
Practical Exercise: Designing a work allocation plan for an office team

3Day Three: Motivating and Developing the Team

What Motivates Administrative Staff: Recognition, growth and purpose
Setting Objectives and Expectations
Coaching Conversations: Supporting improvement and development
Delegation: Building capability and trust
Team Meetings: Purposeful communication and collaboration
Training and Cross-Skilling: Building a resilient team
Role-Play: Coaching an administrator on a new responsibility

4Day Four: Performance, Conflict and Stakeholders

Managing Performance: Feedback, documentation and improvement plans
Handling Conflict Within the Team: Causes and resolution approaches
Managing Difficult Requests from Senior Leaders
Internal Customer Service: Expectations, feedback and complaints
Influencing Upwards: Presenting proposals and resource needs
Communication in Hybrid Offices: Keeping everyone informed
Role-Play: Resolving a conflict between team members

5Day Five: Resources, Suppliers and Improvement

Office Budgets: Planning, monitoring and cost control
Supplier Management: Contracts, service levels and performance reviews
Facilities and Workplace Coordination: Space, equipment and safety
Process Improvement: Simplifying and digitising office procedures
Measuring Office Performance: Service indicators and feedback
Personal Leadership Plan: Priorities for the next six months
Final Presentation: Office improvement proposal to senior management

Frequently asked questions

How long is the Office Manager Leadership and Team Coordination course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Office Manager Leadership and Team Coordination course?

The next public date is 7 - 11 Dec 2026 in London. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Barcelona, Frankfurt, Madrid, Munich, Paris, Rome, Vienna, Cape Town, Dubai, Istanbul, Kuala Lumpur.

Can I take Office Manager Leadership and Team Coordination online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Office Manager Leadership and Team Coordination

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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