Professional training course · LM-034
Performance Measurement in Public Sector
Public sector organizations are expected to deliver high-quality services, use public resources efficiently, and demonstrate accountability to citizens and stakeholders…
- 5 daysClassroom
- 16Upcoming dates
- 7Cities
- £2,250Fees from
Course overview
Why Attend
Public sector organizations are expected to deliver high-quality services, use public resources efficiently, and demonstrate accountability to citizens and stakeholders. Effective performance measurement helps government entities track results, improve service delivery, support transparency, and guide policy decisions. This course provides participants with practical tools to design performance indicators, monitor outcomes, analyse results, and strengthen performance management systems in the public sector.
Course Methodology
This course uses an interactive and practical approach through presentations, case studies, group discussions, KPI workshops, reporting exercises, benchmarking activities, and public sector examples.
Course Objectives
- Understand the role of performance measurement in public organizations
- Design meaningful KPIs and service indicators
- Link strategic goals with measurable outcomes
- Improve data collection and reporting systems
- Analyse performance results for better decisions
- Strengthen accountability and transparency frameworks
- Use benchmarking to improve public services
- Build continuous improvement cultures in government entities
Target Audience
- Government Managers
- Public Sector Executives
- Strategy and Planning Staff
- Performance Management Officers
- Finance and Budget Professionals
- Policy Makers
- Anyone responsible for monitoring public sector results
Target Competencies
- Performance Measurement
- KPI Development
- Public Sector Management
- Strategic Planning
- Data Analysis
- Accountability
- Reporting Skills
- Continuous Improvement
Course outline
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1Day 1: Foundations of Public Sector Performance Measurement
- Importance of performance measurement in government organizations
- Public value, accountability, and service excellence
- Differences between private and public sector performance systems
- Types of indicators: input, output, outcome, and impact
- Aligning measures with policy and strategic goals
- Common challenges in public sector measurement
-
2Day 2: Designing KPIs and Service Indicators
- Characteristics of effective public sector KPIs
- Building SMART indicators for services and programs
- Leading and lagging indicators in government settings
- Service quality, timeliness, cost, and citizen satisfaction measures
- Risk indicators and compliance metrics
- Exercise: Design KPIs for a public service department
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3Day 3: Data Collection, Analysis, and Reporting
- Sources of operational and strategic data
- Improving data quality and consistency
- Trend analysis and performance interpretation
- Dashboards and scorecards for public management
- Writing clear management reports
- Presenting results to leadership and stakeholders
- Exercise: Analyse a departmental performance report
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4Day 4: Accountability, Benchmarking, and Improvement
- Governance and accountability through measurement
- Internal and external benchmarking methods
- Comparing services across departments or regions
- Using results to identify inefficiencies
- Continuous improvement and corrective action planning
- Building a performance-focused culture
-
5Day 5: Strategy Execution and Future Readiness
- Linking budgets, resources, and performance outcomes
- Performance measurement in policy implementation
- Digital tools and analytics in government performance
- Citizen-focused measurement approaches
- Future trends in public sector performance management
- Final workshop: Build a public sector performance framework
- Course review and action planning
Dates and fees
Questions
Frequently asked questions
How long is the Performance Measurement in Public Sector course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Performance Measurement in Public Sector course?
The next public date is 16 - 20 Nov 2026 in Amsterdam. There are 16 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Amsterdam, London, Barcelona, Istanbul, Frankfurt, Geneva, Kuala Lumpur.
How much does the course cost?
Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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