How long is the Performance Measurement in Public Sector course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Performance Measurement in Public Sector course?

The next public date is 16 - 20 Nov 2026 in Amsterdam. There are 16 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Amsterdam, London, Barcelona, Istanbul, Frankfurt, Geneva, Kuala Lumpur.

Can I take Performance Measurement in Public Sector online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Performance Measurement in Public Sector (LM-034) Training Course

Course overview

Why Attend
Public sector organizations are expected to deliver high-quality services, use public resources efficiently, and demonstrate accountability to citizens and stakeholders. Effective performance measurement helps government entities track results, improve service delivery, support transparency, and guide policy decisions. This course provides participants with practical tools to design performance indicators, monitor outcomes, analyse results, and strengthen performance management systems in the public sector.

Course Methodology
This course uses an interactive and practical approach through presentations, case studies, group discussions, KPI workshops, reporting exercises, benchmarking activities, and public sector examples.

Course Objectives

Understand the role of performance measurement in public organizations
Design meaningful KPIs and service indicators
Link strategic goals with measurable outcomes
Improve data collection and reporting systems
Analyse performance results for better decisions
Strengthen accountability and transparency frameworks
Use benchmarking to improve public services
Build continuous improvement cultures in government entities

Target Audience

Government Managers
Public Sector Executives
Strategy and Planning Staff
Performance Management Officers
Finance and Budget Professionals
Policy Makers
Anyone responsible for monitoring public sector results

Target Competencies

Performance Measurement
KPI Development
Public Sector Management
Strategic Planning
Data Analysis
Accountability
Reporting Skills
Continuous Improvement

Course outline

1Day 1: Foundations of Public Sector Performance Measurement
- Importance of performance measurement in government organizations
- Public value, accountability, and service excellence
- Differences between private and public sector performance systems
- Types of indicators: input, output, outcome, and impact
- Aligning measures with policy and strategic goals
- Common challenges in public sector measurement
2Day 2: Designing KPIs and Service Indicators
- Characteristics of effective public sector KPIs
- Building SMART indicators for services and programs
- Leading and lagging indicators in government settings
- Service quality, timeliness, cost, and citizen satisfaction measures
- Risk indicators and compliance metrics
- Exercise: Design KPIs for a public service department
3Day 3: Data Collection, Analysis, and Reporting
- Sources of operational and strategic data
- Improving data quality and consistency
- Trend analysis and performance interpretation
- Dashboards and scorecards for public management
- Writing clear management reports
- Presenting results to leadership and stakeholders
- Exercise: Analyse a departmental performance report
4Day 4: Accountability, Benchmarking, and Improvement
- Governance and accountability through measurement
- Internal and external benchmarking methods
- Comparing services across departments or regions
- Using results to identify inefficiencies
- Continuous improvement and corrective action planning
- Building a performance-focused culture
5Day 5: Strategy Execution and Future Readiness
- Linking budgets, resources, and performance outcomes
- Performance measurement in policy implementation
- Digital tools and analytics in government performance
- Citizen-focused measurement approaches
- Future trends in public sector performance management
- Final workshop: Build a public sector performance framework
- Course review and action planning

Schedule

Dates and fees

16 upcoming dates in 7 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

14DEC 14 - 18 Dec 2026Mon to Fri · 5 days

BarcelonaSpain · Classroom

£4,250per delegate2+ people: £3,400 each

21DEC 21 - 25 Dec 2026Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

January 2027

4JAN 4 - 8 Jan 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

February 2027

1FEB 1 - 5 Feb 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

March 2027

1MAR 1 - 5 Mar 2027Mon to Fri · 5 days

FrankfurtGermany · Classroom

£3,250per delegate2+ people: £2,600 each

April 2027

5APR 5 - 9 Apr 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

May 2027

3MAY 3 - 7 May 2027Mon to Fri · 5 days

GenevaSwitzerland · Classroom

£5,250per delegate2+ people: £4,200 each

June 2027

7JUN 7 - 11 Jun 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

July 2027

5JUL 5 - 9 Jul 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

August 2027

2AUG 2 - 6 Aug 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

September 2027

6SEP 6 - 10 Sep 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

October 2027

4OCT 4 - 8 Oct 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

November 2027

1NOV 1 - 5 Nov 2027Mon to Fri · 5 days

GenevaSwitzerland · Classroom

£5,250per delegate2+ people: £4,200 each

December 2027

6DEC 6 - 10 Dec 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere