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Professional training course · CWS-021
Plain Language Writing for Government
Citizens should be able to understand government letters, forms, websites and policies the first time they read them. Plain language improves compliance, reduces calls…
- 5 daysClassroom
- 14Upcoming dates
- 6Cities
- £3,850Fees from
Course overview
Why Attend
Citizens should be able to understand government letters, forms, websites and policies the first time they read them. Plain language improves compliance, reduces calls and complaints and builds trust.
This LLMI course covers plain language principles, knowing the audience, structure, sentence and word choice, writing letters, forms, web content and policies, accessibility, testing with users and plain language programmes. Participants rewrite government documents.
Course Objectives
Apply plain language principles
Write for citizens' needs
Structure documents for clarity
Use clear words and sentences
Rewrite letters, forms and web content
Test documents with users
Target Audience
Government officials
Policy writers
Communication staff
Customer service staff in public bodies
Legal and regulatory writers
Municipal employees
Course Methodology
Writing workshops
Document rewrites
User testing exercises
Feedback
Templates
Course outline
-
1Day 1: Plain Language
- Why plain language
- Principles
- Legal considerations
- Examples
- Exercise: Document assessment
-
2Day 2: Audience and Structure
- Citizen needs
- Structure
- Headings
- Lists
- Workshop: Restructuring
-
3Day 3: Words and Sentences
- Everyday words
- Short sentences
- Active voice
- Jargon
- Exercise: Sentence rewrites
-
4Day 4: Documents
- Letters
- Forms
- Web content
- Policies
- Lab: Rewriting a letter
-
5Day 5: Testing and Programmes
- Accessibility
- User testing
- Measuring impact
- Programmes
- Capstone: Plain language rewrite
Dates and fees
Questions
Frequently asked questions
How long is the Plain Language Writing for Government course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Plain Language Writing for Government course?
The next public date is 16 - 20 Nov 2026 in Amsterdam. There are 14 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Amsterdam, London, Barcelona, Munich, Rome, Geneva.
How much does the course cost?
Fees start from £3,850 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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