Process Improvement for Administrative Services (AS-044) Training Course

Process Improvement for Administrative Services

Many administrative processes have grown over time through habit rather than design. Approvals pass through too many hands, forms ask for the same information twice…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Many administrative processes have grown over time through habit rather than design. Approvals pass through too many hands, forms ask for the same information twice, documents wait in inboxes and colleagues spend hours on manual work that adds little value. These inefficiencies frustrate staff and customers and consume resources that could be used better.

This Process Improvement for Administrative Services training course introduces practical, proven methods for making office processes simpler, faster and more reliable. Participants learn how to map processes, identify waste and bottlenecks, measure performance, design improved ways of working and use digital tools and automation sensibly.

The course emphasises small, achievable improvements, involving colleagues in change and sustaining results so that improvement becomes part of everyday administrative work.

Course Objectives

By the end of this training course, participants will be able to:

Explain the principles of process improvement in service environments
Select administrative processes that would benefit most from improvement
Map current processes clearly using simple techniques
Identify waste, bottlenecks, errors and unnecessary steps
Measure process performance using practical indicators
Design and test improved processes with colleagues
Use digital forms, workflows and automation appropriately
Sustain improvements through standard work and review

Target Audience

This training course is suitable for a wide range of professionals, including:

Office and administration managers
Administrative officers and coordinators
Executive assistants and business support staff
Shared service and back office team leaders
Staff involved in improvement or digitisation projects
Supervisors responsible for administrative teams

Training Methodology

The course is workshop-based. Participants choose a real process from their own workplace and work on it throughout the five days, mapping it, analysing waste, measuring performance and designing an improved version. Short inputs, case studies and group exercises introduce each technique before it is applied.

Target Competencies

Process mapping
Waste and bottleneck analysis
Performance measurement
Improvement design
Practical automation awareness
Change engagement and sustainment

Course outline

1Day One: Principles of Process Improvement

Why administrative processes become slow and complex
Lean thinking and its application to office services
Understanding customers and what they value from administration
The eight types of waste in an office setting
Choosing which processes to improve first
Roles of process owners and improvement teams
Selecting a real process to improve during the course

2Day Two: Mapping and Analysing Processes

Defining process scope, start and end points
Simple flowcharts and swimlane diagrams
Gathering information through observation and interviews
Identifying hand-offs, delays, rework and duplicate checks
Value-added and non-value-added activities
Root cause analysis of recurring process problems
Exercise: mapping the current state of your chosen process

3Day Three: Measuring Process Performance

Choosing measures for time, quality, cost and satisfaction
Cycle time, waiting time and throughput explained
Measuring error rates and rework in administrative work
Collecting data simply and reliably
Visualising performance with charts and dashboards
Setting realistic improvement targets
Exercise: building a baseline for your chosen process

4Day Four: Designing Improved Processes

Simplifying, combining and removing unnecessary steps
Standardising forms, templates and checklists
Reducing approvals and delegating decisions appropriately
Using digital forms, workflow tools and electronic signatures
Automating repetitive tasks sensibly and safely
Testing improvements on a small scale before rollout
Exercise: designing the future state of your chosen process

5Day Five: Implementing and Sustaining Change

Engaging colleagues and managers in process change
Communicating changes and providing training
Writing clear standard operating procedures
Monitoring results and correcting problems early
Building a culture of continuous improvement in administration
Presenting the business case for improvement to management
Presentation of improvement proposals and personal action plans

Frequently asked questions

How long is the Process Improvement for Administrative Services course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Process Improvement for Administrative Services course?

The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Frankfurt, London, Istanbul, Kuala Lumpur, Madrid, Munich, Paris, Vienna, Amsterdam, Dubai, Geneva.

Can I take Process Improvement for Administrative Services online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Process Improvement for Administrative Services

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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