7DEC
7 - 11 Dec 2026Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
Professional training course · AS-044
Process Improvement for Administrative Services
Many administrative processes have grown over time through habit rather than design. Approvals pass through too many hands, forms ask for the same information twice…
- 5 daysClassroom
- 49Upcoming dates
- 12Cities
- £2,250Fees from
Course overview
Introduction
Many administrative processes have grown over time through habit rather than design. Approvals pass through too many hands, forms ask for the same information twice, documents wait in inboxes and colleagues spend hours on manual work that adds little value. These inefficiencies frustrate staff and customers and consume resources that could be used better.
This Process Improvement for Administrative Services training course introduces practical, proven methods for making office processes simpler, faster and more reliable. Participants learn how to map processes, identify waste and bottlenecks, measure performance, design improved ways of working and use digital tools and automation sensibly.
The course emphasises small, achievable improvements, involving colleagues in change and sustaining results so that improvement becomes part of everyday administrative work.
Course Objectives
By the end of this training course, participants will be able to:
- Explain the principles of process improvement in service environments
- Select administrative processes that would benefit most from improvement
- Map current processes clearly using simple techniques
- Identify waste, bottlenecks, errors and unnecessary steps
- Measure process performance using practical indicators
- Design and test improved processes with colleagues
- Use digital forms, workflows and automation appropriately
- Sustain improvements through standard work and review
Target Audience
This training course is suitable for a wide range of professionals, including:
- Office and administration managers
- Administrative officers and coordinators
- Executive assistants and business support staff
- Shared service and back office team leaders
- Staff involved in improvement or digitisation projects
- Supervisors responsible for administrative teams
Training Methodology
The course is workshop-based. Participants choose a real process from their own workplace and work on it throughout the five days, mapping it, analysing waste, measuring performance and designing an improved version. Short inputs, case studies and group exercises introduce each technique before it is applied.
Target Competencies
- Process mapping
- Waste and bottleneck analysis
- Performance measurement
- Improvement design
- Practical automation awareness
- Change engagement and sustainment
Course outline
-
1Day One: Principles of Process Improvement
- Why administrative processes become slow and complex
- Lean thinking and its application to office services
- Understanding customers and what they value from administration
- The eight types of waste in an office setting
- Choosing which processes to improve first
- Roles of process owners and improvement teams
- Selecting a real process to improve during the course
-
2Day Two: Mapping and Analysing Processes
- Defining process scope, start and end points
- Simple flowcharts and swimlane diagrams
- Gathering information through observation and interviews
- Identifying hand-offs, delays, rework and duplicate checks
- Value-added and non-value-added activities
- Root cause analysis of recurring process problems
- Exercise: mapping the current state of your chosen process
-
3Day Three: Measuring Process Performance
- Choosing measures for time, quality, cost and satisfaction
- Cycle time, waiting time and throughput explained
- Measuring error rates and rework in administrative work
- Collecting data simply and reliably
- Visualising performance with charts and dashboards
- Setting realistic improvement targets
- Exercise: building a baseline for your chosen process
-
4Day Four: Designing Improved Processes
- Simplifying, combining and removing unnecessary steps
- Standardising forms, templates and checklists
- Reducing approvals and delegating decisions appropriately
- Using digital forms, workflow tools and electronic signatures
- Automating repetitive tasks sensibly and safely
- Testing improvements on a small scale before rollout
- Exercise: designing the future state of your chosen process
-
5Day Five: Implementing and Sustaining Change
- Engaging colleagues and managers in process change
- Communicating changes and providing training
- Writing clear standard operating procedures
- Monitoring results and correcting problems early
- Building a culture of continuous improvement in administration
- Presenting the business case for improvement to management
- Presentation of improvement proposals and personal action plans
Schedule
Dates and fees
49 upcoming dates in 12 cities. Fees are per delegate; bring colleagues and every seat is discounted.
December 2026
BarcelonaSpain · Classroom
14DEC
14 - 18 Dec 2026Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
21DEC
21 - 25 Dec 2026Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
January 2027
4JAN
4 - 8 Jan 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
11JAN
11 - 15 Jan 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
18JAN
18 - 22 Jan 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
25JAN
25 - 29 Jan 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
February 2027
1FEB
1 - 5 Feb 2027Mon to Fri · 5 days
Kuala LumpurMalaysia · Classroom
£2,250per delegate2+ people: £1,800 each
8FEB
8 - 12 Feb 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
15FEB
15 - 19 Feb 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
22FEB
22 - 26 Feb 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
March 2027
1MAR
1 - 5 Mar 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
8MAR
8 - 12 Mar 2027Mon to Fri · 5 days
MadridSpain · Classroom
£4,250per delegate2+ people: £3,400 each
15MAR
15 - 19 Mar 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
22MAR
22 - 26 Mar 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
April 2027
5APR
5 - 9 Apr 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
12APR
12 - 16 Apr 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
19APR
19 - 23 Apr 2027Mon to Fri · 5 days
MunichGermany · Classroom
£4,250per delegate2+ people: £3,400 each
26APR
26 - 30 Apr 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
May 2027
3MAY
3 - 7 May 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
10MAY
10 - 14 May 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
17MAY
17 - 21 May 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
24MAY
24 - 28 May 2027Mon to Fri · 5 days
ParisFrance · Classroom
£4,500per delegate2+ people: £3,600 each
June 2027
7JUN
7 - 11 Jun 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
14JUN
14 - 18 Jun 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
21JUN
21 - 25 Jun 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
July 2027
5JUL
5 - 9 Jul 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
12JUL
12 - 16 Jul 2027Mon to Fri · 5 days
ViennaAustria · Classroom
£4,250per delegate2+ people: £3,400 each
19JUL
19 - 23 Jul 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
26JUL
26 - 30 Jul 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
August 2027
2AUG
2 - 6 Aug 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
9AUG
9 - 13 Aug 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
16AUG
16 - 20 Aug 2027Mon to Fri · 5 days
AmsterdamNetherlands · Classroom
£4,250per delegate2+ people: £3,400 each
23AUG
23 - 27 Aug 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
September 2027
6SEP
6 - 10 Sep 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
13SEP
13 - 17 Sep 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
20SEP
20 - 24 Sep 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
October 2027
4OCT
4 - 8 Oct 2027Mon to Fri · 5 days
DubaiUnited Arab Emirates · Classroom
£5,250per delegate2+ people: £4,200 each
11OCT
11 - 15 Oct 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
18OCT
18 - 22 Oct 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
25OCT
25 - 29 Oct 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
November 2027
1NOV
1 - 5 Nov 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
8NOV
8 - 12 Nov 2027Mon to Fri · 5 days
GenevaSwitzerland · Classroom
£5,250per delegate2+ people: £4,200 each
15NOV
15 - 19 Nov 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
22NOV
22 - 26 Nov 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
December 2027
6DEC
6 - 10 Dec 2027Mon to Fri · 5 days
BarcelonaSpain · Classroom
£3,850per delegate2+ people: £3,080 each
13DEC
13 - 17 Dec 2027Mon to Fri · 5 days
FrankfurtGermany · Classroom
£3,250per delegate2+ people: £2,600 each
20DEC
20 - 24 Dec 2027Mon to Fri · 5 days
IstanbulTurkey · Classroom
£2,850per delegate2+ people: £2,280 each
27DEC
27 - 31 Dec 2027Mon to Fri · 5 days
LondonUnited Kingdom · Classroom
£4,200per delegate2+ people: £3,360 each
No dates in this city right now. Request a quotation and we will suggest the nearest date.
Questions
Frequently asked questions
How long is the Process Improvement for Administrative Services course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Process Improvement for Administrative Services course?
The next public date is 7 - 11 Dec 2026 in Barcelona. There are 49 upcoming dates in total.
Where is this course held?
Upcoming sessions run in Barcelona, Frankfurt, London, Istanbul, Kuala Lumpur, Madrid, Munich, Paris, Vienna, Amsterdam, Dubai, Geneva.
How much does the course cost?
Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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