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Professional training course · CM-039

Property Management and Tenant Relations

Well-managed properties keep tenants longer, reduce costs and protect the value of the asset. Poor property management, on the other hand, leads to vacancies, disputes…

  • 5 daysClassroom
  • 13Upcoming dates
  • 6Cities
  • £2,850Fees from
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Property Management and Tenant Relations
Next classroom session Barcelona 21 - 25 Dec 2026 · £3,850 Also available Istanbul 18 - 22 Jan 2027 · £2,850

Course overview

Why Attend

Well-managed properties keep tenants longer, reduce costs and protect the value of the asset. Poor property management, on the other hand, leads to vacancies, disputes and declining income.

This course covers the day-to-day and strategic sides of property management for residential, commercial and mixed-use buildings: leasing and tenant relations, rent collection, service charges, maintenance planning, health and safety, budgeting and reporting to owners.

Course Objectives

Explain the role and responsibilities of the property manager

Manage leasing, tenant onboarding and tenant relations

Control rent collection, arrears and service charges

Plan preventive maintenance and manage contractors

Ensure building safety and regulatory compliance

Prepare property budgets and owner reports

Target Audience

Property managers and building managers

Facility and operations managers

Leasing and tenant relations staff

Asset managers who oversee property managers

Owners' representatives and homeowners' association managers

Course Methodology

Expert briefings on property management practice

Case studies of residential and commercial buildings

Exercises on budgets, service charges and reporting

Role plays on tenant communication and dispute handling

Group work on a property management plan

Course outline

  1. 1Day 1: The Role of Property Management
    • Property, facility and asset management compared
    • Responsibilities to owners and tenants
    • Management agreements and service levels
    • Types of property and their management needs
    • Key performance indicators for property managers
  2. 2Day 2: Leasing and Tenant Relations
    • Marketing vacant space and screening tenants
    • Lease terms and tenant onboarding
    • Communication and service standards
    • Handling complaints and disputes
    • Tenant retention and renewals
  3. 3Day 3: Income, Service Charges and Budgets
    • Rent collection and arrears management
    • Service charge budgets and reconciliation
    • Operating expense control
    • Annual property budgets
    • Financial reporting to owners
  4. 4Day 4: Maintenance, Safety and Compliance
    • Preventive and reactive maintenance
    • Procuring and managing contractors
    • Building safety, fire and health requirements
    • Energy and sustainability measures
    • Emergency and incident response
  5. 5Day 5: Improving Property Performance
    • Measuring tenant satisfaction
    • Technology and property management systems
    • Capital expenditure planning
    • Case study: turning around an underperforming building
    • Personal action plan

Dates and fees

21DEC 21 - 25 Dec 20265 days BarcelonaSpain £3,850per delegate Register
18JAN 18 - 22 Jan 20275 days IstanbulTurkey £2,850per delegate Register
15FEB 15 - 19 Feb 20275 days RomeItaly £4,250per delegate Register
15MAR 15 - 19 Mar 20275 days GenevaSwitzerland £5,250per delegate Register
19APR 19 - 23 Apr 20275 days AmsterdamNetherlands £4,250per delegate Register
17MAY 17 - 21 May 20275 days GenevaSwitzerland £5,250per delegate Register
21JUN 21 - 25 Jun 20275 days IstanbulTurkey £2,850per delegate Register
19JUL 19 - 23 Jul 20275 days ViennaAustria £4,250per delegate Register
16AUG 16 - 20 Aug 20275 days BarcelonaSpain £3,850per delegate Register
20SEP 20 - 24 Sep 20275 days IstanbulTurkey £2,850per delegate Register
18OCT 18 - 22 Oct 20275 days RomeItaly £4,250per delegate Register
15NOV 15 - 19 Nov 20275 days GenevaSwitzerland £5,250per delegate Register
20DEC 20 - 24 Dec 20275 days AmsterdamNetherlands £4,250per delegate Register

Questions

Frequently asked questions

How long is the Property Management and Tenant Relations course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Property Management and Tenant Relations course?

The next public date is 21 - 25 Dec 2026 in Barcelona. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Istanbul, Rome, Geneva, Amsterdam, Vienna.

How much does the course cost?

Fees start from £2,850 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

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Any course in our catalogue can be delivered privately for your organisation, at your offices or in one of our cities, with content shaped around your goals.

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