Property Management and Tenant Relations (CM-039) Training Course

Property Management and Tenant Relations

Well-managed properties keep tenants longer, reduce costs and protect the value of the asset. Poor property management, on the other hand, leads to vacancies, disputes…

5 daysClassroom or online

13Upcoming dates

6Cities

£2,850Fees from

Course overview

Why Attend

Well-managed properties keep tenants longer, reduce costs and protect the value of the asset. Poor property management, on the other hand, leads to vacancies, disputes and declining income.

This course covers the day-to-day and strategic sides of property management for residential, commercial and mixed-use buildings: leasing and tenant relations, rent collection, service charges, maintenance planning, health and safety, budgeting and reporting to owners.

Course Objectives

Explain the role and responsibilities of the property manager

Manage leasing, tenant onboarding and tenant relations

Control rent collection, arrears and service charges

Plan preventive maintenance and manage contractors

Ensure building safety and regulatory compliance

Prepare property budgets and owner reports

Target Audience

Property managers and building managers

Facility and operations managers

Leasing and tenant relations staff

Asset managers who oversee property managers

Owners' representatives and homeowners' association managers

Course Methodology

Expert briefings on property management practice

Case studies of residential and commercial buildings

Exercises on budgets, service charges and reporting

Role plays on tenant communication and dispute handling

Group work on a property management plan

Course outline

1Day 1: The Role of Property Management

Property, facility and asset management compared
Responsibilities to owners and tenants
Management agreements and service levels
Types of property and their management needs
Key performance indicators for property managers

2Day 2: Leasing and Tenant Relations

Marketing vacant space and screening tenants
Lease terms and tenant onboarding
Communication and service standards
Handling complaints and disputes
Tenant retention and renewals

3Day 3: Income, Service Charges and Budgets

Rent collection and arrears management
Service charge budgets and reconciliation
Operating expense control
Annual property budgets
Financial reporting to owners

4Day 4: Maintenance, Safety and Compliance

Preventive and reactive maintenance
Procuring and managing contractors
Building safety, fire and health requirements
Energy and sustainability measures
Emergency and incident response

5Day 5: Improving Property Performance

Measuring tenant satisfaction
Technology and property management systems
Capital expenditure planning
Case study: turning around an underperforming building
Personal action plan

Frequently asked questions

How long is the Property Management and Tenant Relations course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Property Management and Tenant Relations course?

The next public date is 21 - 25 Dec 2026 in Barcelona. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Barcelona, Istanbul, Rome, Geneva, Amsterdam, Vienna.

Can I take Property Management and Tenant Relations online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,850 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Property Management and Tenant Relations

Course overview

Course outline

Dates and fees

Frequently asked questions

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