Revenue Cycle and Billing Management (AF-063) Training Course

Revenue Cycle and Billing Management

Revenue leakage is one of the least visible but most damaging financial problems in many organisations. Services delivered but never billed, incorrect prices, contract…

5 daysClassroom

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Revenue leakage is one of the least visible but most damaging financial problems in many organisations. Services delivered but never billed, incorrect prices, contract terms not applied, delayed invoices and unresolved disputes quietly reduce income and cash flow.

This Revenue Cycle and Billing Management training course examines the end-to-end process that turns customer contracts and service delivery into accurate invoices and collected cash. Participants learn to map the revenue cycle, design effective billing controls, manage master data and pricing, handle complex billing models and reduce errors and disputes.

The course also covers revenue assurance techniques, key performance indicators, automation opportunities and cross-functional governance, helping participants protect revenue and improve the customer experience at the same time.

Course Objectives

By the end of this training course, participants will be able to:

Map the end-to-end revenue cycle from contract to cash
Identify common causes of revenue leakage and billing errors
Design controls over customer master data, pricing and contract terms
Manage recurring, usage-based, milestone and project billing models
Reduce invoice disputes and accelerate cash collection
Apply revenue assurance techniques and reconciliations
Measure revenue cycle performance with meaningful indicators
Plan automation and process improvements for billing operations

Target Audience

This training course is suitable for a wide range of professionals, including:

Billing managers and billing analysts
Accounts receivable and revenue accountants
Revenue assurance professionals
Finance managers and shared service leaders
Sales operations and contract administration staff
Internal auditors reviewing revenue processes
Healthcare, utilities and telecoms revenue cycle professionals

Training Methodology

The course uses process mapping workshops, control design exercises, data analysis activities and case studies from service, utility, healthcare and project-based businesses. Participants identify leakage points in a sample revenue cycle and develop an improvement plan for their own organisation.

Target Competencies

Revenue process mapping
Billing control design
Revenue assurance
Dispute reduction
Revenue cycle performance measurement
Billing process improvement

Course outline

1Day One: Understanding the Revenue Cycle

Revenue Cycle Overview: Contract, order, delivery, billing, collection and reporting
Revenue Leakage: Definitions, scale and common sources
Roles and Handoffs: Sales, operations, billing, finance and customer service
Revenue Recognition Awareness: How billing relates to reported revenue
Customer Experience and Billing: Accuracy, clarity and timeliness
Process Mapping Techniques: Identifying risk points and delays
Workshop: Mapping a revenue cycle and identifying leakage points

2Day Two: Master Data, Pricing and Contracts