Revenue Cycle and Billing Management (AF-063) Training Course

Revenue Cycle and Billing Management

Revenue leakage is one of the least visible but most damaging financial problems in many organisations. Services delivered but never billed, incorrect prices, contract…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,250Fees from

Course overview

Introduction

Revenue leakage is one of the least visible but most damaging financial problems in many organisations. Services delivered but never billed, incorrect prices, contract terms not applied, delayed invoices and unresolved disputes quietly reduce income and cash flow.

This Revenue Cycle and Billing Management training course examines the end-to-end process that turns customer contracts and service delivery into accurate invoices and collected cash. Participants learn to map the revenue cycle, design effective billing controls, manage master data and pricing, handle complex billing models and reduce errors and disputes.

The course also covers revenue assurance techniques, key performance indicators, automation opportunities and cross-functional governance, helping participants protect revenue and improve the customer experience at the same time.

Course Objectives

By the end of this training course, participants will be able to:

Map the end-to-end revenue cycle from contract to cash
Identify common causes of revenue leakage and billing errors
Design controls over customer master data, pricing and contract terms
Manage recurring, usage-based, milestone and project billing models
Reduce invoice disputes and accelerate cash collection
Apply revenue assurance techniques and reconciliations
Measure revenue cycle performance with meaningful indicators
Plan automation and process improvements for billing operations

Target Audience

This training course is suitable for a wide range of professionals, including:

Billing managers and billing analysts
Accounts receivable and revenue accountants
Revenue assurance professionals
Finance managers and shared service leaders
Sales operations and contract administration staff
Internal auditors reviewing revenue processes
Healthcare, utilities and telecoms revenue cycle professionals

Training Methodology

The course uses process mapping workshops, control design exercises, data analysis activities and case studies from service, utility, healthcare and project-based businesses. Participants identify leakage points in a sample revenue cycle and develop an improvement plan for their own organisation.

Target Competencies

Revenue process mapping
Billing control design
Revenue assurance
Dispute reduction
Revenue cycle performance measurement
Billing process improvement

Course outline

1Day One: Understanding the Revenue Cycle

Revenue Cycle Overview: Contract, order, delivery, billing, collection and reporting
Revenue Leakage: Definitions, scale and common sources
Roles and Handoffs: Sales, operations, billing, finance and customer service
Revenue Recognition Awareness: How billing relates to reported revenue
Customer Experience and Billing: Accuracy, clarity and timeliness
Process Mapping Techniques: Identifying risk points and delays
Workshop: Mapping a revenue cycle and identifying leakage points

2Day Two: Master Data, Pricing and Contracts

Customer Master Data: Creation, maintenance and approval controls
Price Lists and Discounts: Governance and change management
Contract Terms in Billing: Escalations, minimums, penalties and rebates
Credit Notes and Adjustments: Authorisation and monitoring
Segregation of Duties: Preventing errors and fraud
Data Quality Checks: Validation rules and exception reports
Practical Exercise: Designing controls for pricing and contract changes

3Day Three: Billing Models and Operations

Recurring and Subscription Billing: Proration, renewals and cancellations
Usage-Based Billing: Capturing, rating and validating consumption
Milestone and Project Billing: Linking invoices to deliverables
Multi-Entity and Multi-Currency Billing: Complexity and controls
Invoice Design: Clear information that reduces queries
Billing Calendars and Cut-Off: Ensuring timely invoicing
Case Study: Resolving errors in a usage-based billing operation

4Day Four: Revenue Assurance and Disputes

Revenue Assurance Frameworks: Prevention, detection and recovery
Reconciliations: Orders to deliveries to invoices to cash
Analytics for Leakage Detection: Trend, ratio and exception analysis
Dispute Management: Root causes, ownership and resolution targets
Unbilled Revenue and Backlogs: Monitoring and clearing
Fraud Risks in Revenue Processes: Indicators and controls
Practical Exercise: Analysing billing data to detect leakage

5Day Five: Performance and Improvement

Revenue Cycle KPIs: Billing accuracy, time to invoice, dispute rate and DSO
Dashboards and Reporting: Insight for finance and commercial leaders
Automation Opportunities: Billing systems, workflow and robotic automation
Cross-Functional Governance: Revenue committees and accountability
Continuous Improvement: Lean methods for billing operations
Building Team Capability: Skills, procedures and training
Action Plan: A revenue protection roadmap for participants' organisations

Frequently asked questions

How long is the Revenue Cycle and Billing Management course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Revenue Cycle and Billing Management course?

The next public date is 7 - 11 Dec 2026 in Frankfurt. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Frankfurt, London, Barcelona, Madrid, Munich, Paris, Rome, Vienna, Cape Town, Dubai, Istanbul, Kuala Lumpur.

Can I take Revenue Cycle and Billing Management online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Revenue Cycle and Billing Management

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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