Access Control and Physical Security Management
Next: 14 - 18 Dec 2026 · London
London, Istanbul, Cape Town +5 more
Professional training course · SM-010
Security Operations Control Room Management
Security control rooms monitor alarms, CCTV and communications and coordinate responses to incidents. Their effectiveness depends on design, procedures, staffing and…
- 5 daysClassroom
- 13Upcoming dates
- 6Cities
- £3,250Fees from
Course overview
Why Attend
Security control rooms monitor alarms, CCTV and communications and coordinate responses to incidents. Their effectiveness depends on design, procedures, staffing and operator performance.
This LLMI course covers control room design and ergonomics, technology integration, standard operating procedures, alarm handling, incident coordination, communication protocols, staffing and fatigue, performance monitoring and continuity. Participants develop control room procedures.
Course Objectives
Design effective control room environments
Integrate monitoring technologies
Develop standard operating procedures
Handle alarms and coordinate incident response
Manage staffing, shifts and fatigue
Measure and improve control room performance
Target Audience
Control room managers and supervisors
Security operations managers
Security operators
Facilities managers
Emergency coordinators
Security consultants
Course Methodology
Practical presentations
Procedure workshops
Incident simulations
Case studies
Group discussions
Course outline
-
1Day 1: Control Room Fundamentals
- Role of control rooms
- Design and ergonomics
- Technology
- Standards
- Exercise: Control room review
-
2Day 2: Procedures
- Standard operating procedures
- Alarm handling
- Escalation
- Logs and records
- Workshop: SOP development
-
3Day 3: Incident Coordination
- Incident response
- Communication protocols
- Coordination with responders
- Information management
- Simulation: Incident handling
-
4Day 4: People
- Staffing models
- Shifts and fatigue
- Training
- Performance
- Case study: Operator error
-
5Day 5: Performance and Continuity
- KPIs
- Quality checks
- Continuity and backup
- Improvement
- Capstone: Control room plan
Dates and fees
Questions
Frequently asked questions
How long is the Security Operations Control Room Management course?
The course runs over 5 days of classroom training, usually Monday to Friday.
When is the next Security Operations Control Room Management course?
The next public date is 14 - 18 Dec 2026 in London. There are 13 upcoming dates in total.
Where is this course held?
Upcoming sessions run in London, Frankfurt, Barcelona, Munich, Rome, Amsterdam.
How much does the course cost?
Fees start from £3,250 + VAT per delegate, depending on the city. Fees include tuition and course materials.
Do participants receive a certificate?
Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.
Can this course be delivered in-house for our team?
Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.
Course information last updated 14 November 2026.
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