Security Operations Control Room Management (SM-010) Training Course

Security Operations Control Room Management

Security control rooms monitor alarms, CCTV and communications and coordinate responses to incidents. Their effectiveness depends on design, procedures, staffing and…

5 daysClassroom or online

13Upcoming dates

6Cities

£2,750Fees from

Course overview

Why Attend

Security control rooms monitor alarms, CCTV and communications and coordinate responses to incidents. Their effectiveness depends on design, procedures, staffing and operator performance.

This LLMI course covers control room design and ergonomics, technology integration, standard operating procedures, alarm handling, incident coordination, communication protocols, staffing and fatigue, performance monitoring and continuity. Participants develop control room procedures.

Course Objectives

Design effective control room environments

Integrate monitoring technologies

Develop standard operating procedures

Handle alarms and coordinate incident response

Manage staffing, shifts and fatigue

Measure and improve control room performance

Target Audience

Control room managers and supervisors

Security operations managers

Security operators

Facilities managers

Emergency coordinators

Security consultants

Course Methodology

Practical presentations

Procedure workshops

Incident simulations

Case studies

Group discussions

Course outline

1Day 1: Control Room Fundamentals

Role of control rooms
Design and ergonomics
Technology
Standards
Exercise: Control room review

2Day 2: Procedures

Standard operating procedures
Alarm handling
Escalation
Logs and records
Workshop: SOP development

3Day 3: Incident Coordination

Incident response
Communication protocols
Coordination with responders
Information management
Simulation: Incident handling

4Day 4: People

Staffing models
Shifts and fatigue
Training
Performance
Case study: Operator error

5Day 5: Performance and Continuity

KPIs
Quality checks
Continuity and backup
Improvement
Capstone: Control room plan

Frequently asked questions

How long is the Security Operations Control Room Management course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Security Operations Control Room Management course?

The next public date is 14 - 18 Dec 2026 in London. There are 13 upcoming dates in total.

Where is this course held?

Upcoming sessions run in London, Frankfurt, Barcelona, Munich, Rome, Amsterdam.

Can I take Security Operations Control Room Management online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Security Operations Control Room Management

Course overview

Course outline

Dates and fees

Frequently asked questions

More Security Management courses

Access Control and Physical Security Management

Asset Protection and Security Management

Aviation Security Management

Training a team?