The Certified HR Administrator

Course overview

Course outline

1. 1Day 1: The HR administrator in organizations

   • Major roles and responsibilities of HR administrators
   • A look at the HR administrator’s job description
   • The HR administrator’s position within the HR department
   • Professional qualifications as a competitive advantage
   • Competencies of successful administrators
   • Technical competencies
   • Behavioral competencies
   • Assessing and developing your competencies
   • The evolving role of the HR administrator
   • Certifications for administrators
2. 2Day 2: Human resources and communication

   • Definition of communication
   • Communication in HR
   • Characteristics of an effective HR communicator
   • Questioning techniques
   • Listening and empathy
3. 3Day 3: Interviewing techniques & HR business communication and HR reports

   • Interviewing techniques
   • The STAR technique
   • The FACT technique
   • The probing technique
   • The leading technique
   • Basics of public speaking
   • HR business communication and HR reports
   • Basics of business writing
   • Writing HR reports
   • Common mistakes in writing HR correspondence and reports
   • Examples of HR correspondence and reports
4. 4Day 4: HR measurements and reporting

   • Research terms and techniques
   • Frequently used HR metrics
   • Calculating HR metrics
   • Recruitment metrics
   • Retention metrics
   • Compensation and Benefits metrics
   • Training and development metrics
5. 5Day 5: Employee documentation and record keeping

   • Purpose and objective of record keeping
   • Employee files: legal documents to maintain
   • Developing an orientation package: documents to provide to new hires
   • Policies, procedures and work rules
   • Developing an organization’s employee handbook
   • Purpose of the handbook
   • Sections of the handbook
   • the process of developing handbook
   • Workshop: draft of employee handbook