Where is this course held?

Upcoming sessions run in Geneva, London, Kuala Lumpur, Amsterdam, Barcelona, Munich, Dubai, Istanbul.

How much does the course cost?

Fees start from £2,250 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

The Smart Office: AI-Powered Tools for Office Managers & Secretaries (AS-005) Training Course

Q: How long is the The Smart Office: AI-Powered Tools for Office Managers & Secretaries course?

The course runs over 5 days of classroom training, usually Monday to Friday.

Q: When is the next The Smart Office: AI-Powered Tools for Office Managers & Secretaries course?

The next public date is 16 - 20 Nov 2026 in Geneva. There are 16 upcoming dates in total.

Q: Can I take The Smart Office: AI-Powered Tools for Office Managers & Secretaries online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

Course overview

Why Attend
As AI technologies reshape workplace operations, office managers and administrative professionals must learn how to use intelligent tools to increase efficiency while maintaining effective human oversight. This course provides participants with practical approaches for integrating AI into office operations, improving workflow coordination, enhancing communication, and supporting informed decision-making in modern administrative environments.

Course Methodology
The course uses an interactive and application-focused methodology including demonstrations of AI tools, case studies, simulations, practical exercises, group discussions, workflow design activities, real-life office scenarios, and hands-on implementation exercises.

Course Objectives
By the end of this course, participants will be able to:

Understand AI applications within office and administrative functions
Identify opportunities for automation and process improvement
Apply AI tools to improve communication and workflow efficiency
Develop governance practices for responsible AI usage
Improve documentation and office knowledge management systems
Support managerial decisions using AI-driven insights and analytics
Design integrated smart office processes and operational frameworks

Target Audience

Office managers
Administrative managers
Executive assistants
Personal assistants
Secretaries and coordinators
Administrative professionals responsible for office operations and support functions

Target Competencies

AI-enabled office management
Workflow optimization
Administrative process improvement
Digital communication management
Documentation and knowledge management
Data interpretation and decision-making
Planning and organizational effectiveness
Strategic thinking and problem-solving

Course outline

1Day 1: Building the Smart Office Foundation
- Understanding the role of AI in modern administrative environments
- Identifying opportunities where intelligent tools can improve office efficiency
- Mapping office processes from requests to execution and reporting activities
- Establishing practical governance guidelines for responsible AI usage
- Developing structured prompt techniques to support consistency and quality across office functions
2Day 2: Intelligent Administrative Operations and Workflow Automation
- Applying AI-enabled solutions to simplify administrative activities and repetitive tasks
- Prioritizing work demands and improving workload distribution methods
- Establishing standardized systems for appointments, reminders, and recurring activities
- Designing office service procedures and response standards
- Evaluating which administrative activities are suitable for immediate or future automation initiatives
3Day 3: Smart Communication and Executive Support Systems
- Using AI technologies to strengthen communication and executive support functions
- Transforming communications into actionable summaries and management insights
- Improving coordination through structured request tracking and assignment processes
- Managing meetings effectively from agenda preparation through follow-up activities
- Enhancing collaboration and visibility across stakeholders and teams
4Day 4: Document Management and Smart Workflow Design
- Improving document creation and workflow handling processes
- Developing standardized office procedures for repeated activities
- Strengthening documentation practices through version control and review methods
- Managing cross-functional administrative workflows across departments
- Creating efficient knowledge-sharing systems and standard operating procedures
5Day 5: AI Analytics and Smart Office Leadership
- Applying AI-supported analytics to improve task prioritization and workload management
- Using dashboards and performance information for better management visibility
- Aligning technology, people, and operational processes into an integrated framework
- Evaluating workplace performance and opportunities for continuous improvement
- Practical simulation exercise integrating smart office tools into day-to-day management activities

Schedule

Dates and fees

16 upcoming dates in 8 cities. Fees are per delegate; bring colleagues and every seat is discounted. Every date can also be joined live online for £1,280.

All dates as PDF

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

GenevaSwitzerland · Classroom

£5,250per delegate2+ people: £4,200 each

December 2026

7DEC 7 - 11 Dec 2026Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

14DEC 14 - 18 Dec 2026Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

21DEC 21 - 25 Dec 2026Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

January 2027

4JAN 4 - 8 Jan 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

February 2027

1FEB 1 - 5 Feb 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

March 2027

1MAR 1 - 5 Mar 2027Mon to Fri · 5 days

AmsterdamNetherlands · Classroom

£4,250per delegate2+ people: £3,400 each

April 2027

5APR 5 - 9 Apr 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

May 2027

3MAY 3 - 7 May 2027Mon to Fri · 5 days

BarcelonaSpain · Classroom

£3,850per delegate2+ people: £3,080 each

June 2027

7JUN 7 - 11 Jun 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

July 2027

5JUL 5 - 9 Jul 2027Mon to Fri · 5 daysOur home city

LondonUnited Kingdom · Classroom

£2,750per delegate2+ people: £2,200 each

August 2027

2AUG 2 - 6 Aug 2027Mon to Fri · 5 days

MunichGermany · Classroom

£4,250per delegate2+ people: £3,400 each

September 2027

6SEP 6 - 10 Sep 2027Mon to Fri · 5 days

DubaiUnited Arab Emirates · Classroom

£2,550per delegate2+ people: £2,040 each

October 2027

4OCT 4 - 8 Oct 2027Mon to Fri · 5 days

GenevaSwitzerland · Classroom

£5,250per delegate2+ people: £4,200 each

November 2027

1NOV 1 - 5 Nov 2027Mon to Fri · 5 days

IstanbulTurkey · Classroom

£2,850per delegate2+ people: £2,280 each

December 2027

6DEC 6 - 10 Dec 2027Mon to Fri · 5 days

Kuala LumpurMalaysia · Classroom

£2,250per delegate2+ people: £1,800 each

Live online, on the same dates

Join the class in real time from your office or home: live sessions with the trainer, group discussion, course materials and a certificate of completion. Joining details are emailed before the course starts.

November 2026

16NOV 16 - 20 Nov 2026Mon to Fri · 5 daysNext session

Live onlineVirtual classroom · join from anywhere