Virtual Assistant and Remote Office Support Skills (AS-037) Training Course

Virtual Assistant and Remote Office Support Skills

Administrative support is increasingly delivered remotely, whether by in-house assistants working from home, shared support teams serving several locations or independent…

5 daysClassroom or online

49Upcoming dates

12Cities

£2,750Fees from

Course overview

Introduction

Administrative support is increasingly delivered remotely, whether by in-house assistants working from home, shared support teams serving several locations or independent virtual assistants working with multiple clients. Remote support brings flexibility, but it also demands strong self-management, clear communication and confident use of digital tools.

This Virtual Assistant and Remote Office Support Skills training course develops the skills needed to provide reliable, professional administrative support at a distance. Participants learn how to set up an effective remote workspace, manage diaries, inboxes and documents in the cloud, coordinate virtual meetings, communicate clearly with managers and clients, and maintain security and confidentiality.

The course also covers time tracking, service agreements, productivity routines and building trust when face-to-face contact is limited.

Course Objectives

By the end of this training course, participants will be able to:

Explain the models and expectations of remote administrative support
Set up a productive, secure and professional remote workspace
Manage calendars, inboxes and shared documents using cloud tools
Plan and coordinate virtual meetings and events
Communicate clearly and proactively with remote managers and clients
Protect confidential information when working remotely
Organise time, tasks and service commitments across several stakeholders
Build trust and demonstrate value in remote working relationships

Target Audience

This training course is suitable for a wide range of professionals, including:

Assistants working remotely or in hybrid arrangements
Virtual and freelance administrative assistants
Shared support centre staff
Office coordinators supporting distributed teams
Executive assistants supporting travelling executives
Administrators moving into remote roles
Managers who rely on remote administrative support

Training Methodology

The course is practical and tool-focused. Participants practise remote calendar and inbox management, cloud document collaboration, virtual meeting coordination and written communication through realistic scenarios. Discussions and case studies address the human side of remote work, including trust, boundaries and motivation.

Target Competencies

Remote collaboration tools
Virtual meeting coordination
Proactive written communication
Information security awareness
Self-management
Client relationship management

Course outline

1Day One: Foundations of Remote Support

Remote Support Models: In-house remote, shared services and independent assistants
Expectations of Managers and Clients
Setting Up a Professional Remote Workspace
Essential Technology: Hardware, connectivity and software
Working Hours, Availability and Boundaries
Self-Assessment: Readiness for remote work
Group Discussion: Common challenges of remote assistants

2Day Two: Digital Tools for Remote Administration

Cloud Calendars: Scheduling across time zones
Inbox Management on Behalf of Others
Cloud Storage and Document Collaboration
Task and Project Tools for Tracking Requests
Electronic Signatures and Digital Approvals
Automation of Routine Tasks
Practical Exercise: Managing a remote executive's week

3Day Three: Virtual Meetings and Events

Choosing and Setting Up Virtual Meeting Platforms
Preparing Agendas, Links and Materials
Hosting and Supporting Virtual Meetings Smoothly
Hybrid Meeting Coordination for Remote and In-Room Participants
Recording, Minutes and Follow-Up Actions
Troubleshooting Common Technical Problems
Simulation: Coordinating a virtual board meeting

4Day Four: Communication and Security

Proactive Communication: Status updates and daily summaries
Writing Clearly When Context Is Missing
Choosing the Right Channel: Email, chat, phone or video
Confidentiality at Home: Screens, documents and conversations
Cyber Security Basics: Phishing, passwords and secure networks
Handling Sensitive Requests Remotely
Workshop: Writing a weekly update for a remote manager

5Day Five: Productivity and Professional Relationships

Daily Routines and Focus Strategies for Remote Work
Supporting Multiple Clients or Managers Fairly
Service Agreements, Time Tracking and Reporting
Building Trust Without Face-to-Face Contact
Avoiding Isolation and Maintaining Wellbeing
Personal Action Plan: Remote support improvements
Final Exercise: Presenting a remote support service plan

Frequently asked questions

How long is the Virtual Assistant and Remote Office Support Skills course?

The course runs over 5 days of classroom training, usually Monday to Friday.

When is the next Virtual Assistant and Remote Office Support Skills course?

The next public date is 7 - 11 Dec 2026 in Frankfurt. There are 49 upcoming dates in total.

Where is this course held?

Upcoming sessions run in Frankfurt, London, Barcelona, Paris, Rome, Vienna, Amsterdam, Cape Town, Geneva, Istanbul, Madrid, Munich.

Can I take Virtual Assistant and Remote Office Support Skills online?

Yes. Every date can also be joined live online in a virtual classroom with the trainer, for £1,280 per participant. Choose "Live online" in the dates table when you register.

How much does the course cost?

Fees start from £2,750 per delegate, depending on the city. Fees include tuition and course materials.

Do participants receive a certificate?

Yes. Delegates who complete the course receive a London Leadership Management Innovation certificate of completion.

Can this course be delivered in-house for our team?

Yes. LLMI can tailor and deliver this course privately for your organisation at your premises or in one of our training cities.

Course information last updated 14 November 2026.

Virtual Assistant and Remote Office Support Skills

Course overview

Introduction

Course Objectives

Target Audience

Training Methodology

Target Competencies

Course outline

Dates and fees

Frequently asked questions

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